Customer email address nor terms will populate when invoicing?

Hi Cheryl, I understand that you want your customer's email to auto-populate while creating invoices in QuickBooks Online (QBO). No worries, I can provide you with some workarounds to help you achieve your goal.

Typically, autofill features for the invoice body email in QuickBooks Online save time for all users. However, at present, only the invoice number from the subject line is auto-populated. To work around this, we can manually enter the invoice cycle and the total amount or Subtotal before sending the invoices.

Also, make sure that the Form numbers and Due date are checked on the Customs form style page to ensure that the information is visible on your customer's end. Here's how you can do it:

1. Go to the Gear icon and select Custom form style. 
2. Choose your template and hit Edit. 
3. Select Content and review the setup. Then, hit Done. 

You can refer to this article for detailed instructions on how to customize invoices, estimates, and sales receipts in QuickBooks.

Once done, create a sample invoice to get a view of the appearance of the form. Follow these steps:

1. Go to the Plus icon and select Invoice. 
2. Fill out the needed information in the field.
3. Hit the Subtotal button so it will divide your item amounts. 
4. Click Customize and ensure you use the correct template. 
5. Select Print and Preview. 

You can also visit these articles to get additional insights on how to accept electronic customer payments for online invoices in QuickBooks Online:

• Record invoice payments in QuickBooks Online
• Take and process payments in QuickBooks Online

If you have any questions about invoicing-related concerns in QuickBooks Online, don't hesitate to ask me in the comments below. Have a great day!