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January 20, 2024
Question

Customer Invoice payment by bank transfer (ACH, wire). When clicking on the review and pay, payment details are entered but get the same return Payment Declined

  • January 20, 2024
  • 1 reply
  • 0 views
All the details are correct and the account is adequately funded. What is the issue?

1 reply

January 20, 2024

Hi there, info1943. Let me help by sharing some information about the declined payments.

 

 It is possible that your bank is currently sending you an update or notification that may impact the processing of your funds. This could be the reason why your payments are being declined. To resolve this issue, you should contact your bank's customer support team and inquire about any updates or notifications that may have been sent to you.
 

However, if you haven't received any alert or notification from your bank, I recommend contacting our customer support team for further assistance. They can provide detailed information about your account and transaction history and help you resolve any issues or discrepancies that may arise. Additionally, they can offer guidance on managing your account better and protecting your financial information from potential fraud or security threats.
 

Here's how:

 

  1. Click the Help (?) icon in your QuickBooks Online.
  2. Choose either tab to get started: Assistant or Talk to a human.
  3. Search or select Contact Us.
  4. Select Start a chat with a support expert or Get a callback from the next available expert.

 

Also, to know more about QuickBooks Payments, feel free to check out the information from these links:

 

 

The Community is always open if you have other concerns about the QuickBooks payment process. Have a good one!