Customer is having a hard time paying with American Express?

Welcome to the QuickBooks family, @MT11_2 waldo. I'll share some steps you'd like to share with your customers to help figure out why they're unable to make payments using American Express.

Let's start by accessing your QuickBooks account via incognito or private window. This mode doesn't retain cache, so we can verify if it is a webpage issue. Use these keyboard shortcuts:

• For Firefox, press Ctrl + Shift + P
• For Chrome, press Ctrl + Shift + N
• For Safari, hold down Command + Shift + N

From there, let them process payments. If it works, I recommend clearing their default browser's cache.

If they encounter errors, missing buttons, or declined cards, this article will help them learn what they can do to resolve these issues: What to do if your customers can't pay their invoices online?

See what’s new with estimates and invoices to familiarize recent updates to the layout.

This troubleshooting is the basic step to figure out the odd behavior of the system. Kindly post again if you have follow-up questions regarding receiving settlements. I'll be here to answer them.