Customer paid by credit card, invoice is marked paid but the money is not in the bank account. How to post this?

Hi there, jtheodore. 

I can share why your invoices appear paid but have not yet been deposited to your bank. Additionally, I can guide you through the process of depositing payments.

If you're using QuickBooks payment, each with its own processing time. The processing time for each payment method depends on your payment method and deposit speed. If you use bank transfer as your payment method, the transaction may take 2-7 banking days to be processed. However, some banks may take longer to process the transaction. For credit card payments, the processing time can be up to 1-2 banking days. The processing time may vary based on the card issuer and other factors beyond our control.

To ensure that your deposit is processed on time, let's check your deposit speed. Here's how: 

1. Go to the Gear icon and select Account and Settings. 
2. Choose the Payments tab. 
3. Review the Deposit Speed section. 

Also, check your bank account to see if it's correct. Ensure that your account is set to the right bank where the payment and the processing fee should be deposited.

To learn how to accept electronic customer payments for online invoices, in-person sales and common questions about payments, check out these articles: 

• Take and process payments in QuickBooks Online with QuickBooks Payments
• Common questions about payment deposits in QuickBooks Online

Additionally, to manage your sales and customers, refer to this article for more information: Company's income and customers.

Furthermore, reconciling your account after depositing funds is necessary to maintain accurate records and balance. Here's a reference to help: Reconcile an account in QuickBooks Online.

I'll be around if you need my assistance or have other banking concerns. Keep safe, and have a great day!