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February 10, 2024
Question

Customer paid on Fri past 5 w credit card, shows as processed, but nothing has been deposited in account. Is there a lag time because of weekend?

  • February 10, 2024
  • 1 reply
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1 reply

JoesemM
February 10, 2024

Good to see you here in the Community, Gringa. I'll share details on when you can receive the payments from your customer.

 

Generally, if a customer makes a payment through a credit card, it takes 1-2 business days to reach your bank. Payments made before 3 pm PT should be in your bank account the next business day. If you process a payment after 3 pm PT, you can expect it in 2 business days. These also vary depending on the following factors:

 

  • Time of day you enter transactions
  • Weekends and federal holidays
  • The financial institution where transactions are deposited
  • How long does it take for your bank to verify and process electronic deposits

 

Since your customer processed the payment on Friday past 5, we'll deposit funds into your bank account on Tuesday. That said, I recommend waiting for the deposits to get posted to your bank. For more details, see this article: Find out when QuickBooks Payments deposits customer payments.

 

I've also included a detailed resource about working with QuickBooks Payments which may come in handy moving forward: Common questions about payments deposits.

 

Don't hesitate to add any details below if you need further assistance with your deposits or anything else. We're always here to help you. Stay safe.