Customer payments are being rejected, why?

Hello there, amsterdamcarpent.

Thank you for reaching out to us in the Community to address the payment rejection issue. I'd be happy to help you gather more information about the error so that we can resolve it together.

When your customer makes a payment that is linked to the bill, they may be using a third-party app for payment processing. To know more about the error, I recommend reaching out to the vendor for them to check the rejection details.

If you have already checked with your bank and no restrictions are causing the issue, it may be related to the account details or other information you entered.

If you're referring to Online Bill Pay, you can contact our QuickBooks Support Team. They have tools to trace the rejected payment and determine what's causing the error.

Our support for Plus, Essentials, and Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, I've attached an article you can use as a reference in the future in viewing payment history if you'll use Online Bill Pay: Payment details and history in Online Bill Pay.

Please don't hesitate to leave a comment if you need further assistance with vendor payments. I'm always available to help in the Community.