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DORETTA23
November 6, 2023
Question

customer's overpayment

  • November 6, 2023
  • 1 reply
  • 0 views

Hello!

 

A refund check was sent to a customer for overpayments on two invoices (on 1/20/2023) which created unapplied payments for that customers account. The refund check (which has been Reconciled) is not listed in the Received Payment/Outstanding Transactions so I am unable to link it to the unapplied payments. I need to correct the customer's account balance!

Please HELP...Thanks!

1 reply

Rainflurry
Rainflurry
November 6, 2023

@DORETTA23 

 

Was the refund check assigned to A/R?  It needs to be assigned to A/R if the overpayment was created by 'Receive payment' on the invoices.  Then, you should see both the overpayment (A/R credit) and the check issued (A/R debit) when you go to New > Receive payment.  Apply the overpayment to the refund check and you're all set.

D
DORETTA23Author
November 8, 2023

The refund check was assigned to A/R when created.  A credit memo was also created and linked with the refund check, but that did nothing for the unapplied overpayments, so they are still showing as credits to the customer’s account. I've unlinked the Credit Memo from the check, but the check still is not appearing in the received payment screen. I need to correct the customer's account balance! 

Please HELP...Thanks! 

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