Skip to main content
R
rainbowvalleywaterdistrict
August 16, 2023
Question

Customer Service Address

  • August 16, 2023
  • 1 reply
  • 0 views

Please provide a customer service address to mail a complaint.  I would like to mail a complaint in the form of a letter to describe my recent customer service experiences.  

1 reply

J
Just_me
August 16, 2023

I saw another thread, a few months back, where they were trying to get an address, as well.  No one ever provided them with one.  Intuit/ QB employees just kept saying that they would "pass the information along" and that "this is not the impression they want us to have".  

 

Intuit/ QB has NO intentions of acknowledging any complaints, written or otherwise.  They don't care.   Best thing you can do is file complaints with BBB and your states Attorney General.  

 

Sorry there's not more.  

 

Good luck. 

 

Angelyn_T
Angelyn_T
August 16, 2023

I understand your desire to file a complaint about your customer service experience, RVWD. Let me provide more details about your concern.

 

We don't have a direct customer service address where you can submit or mail your complaint. However, you can contact support again and request your issue to be escalated. It ensures that your case is directed to the appropriate channel for resolution. 

 

Here's how:

 

  1. Open your QBDT file.
  2. Tap on QuickBooks Desktop Help/Contact Us from the Help menu.
  3. Click on Contact Us.
  4. Enter a short description of your issue, then select Continue.
  5. Choose a way to connect with support.

 

For your convenience, you can call them during their business hours.

 

On the other hand, you may also share the details of your issue in this thread so we can address them for you immediately.

  

If you have other QuickBooks concerns in the future, please let me know by leaving a comment below. I'm just a few clicks away to help you once more. Have a good one!

R
rainbowvalleywaterdistrictAuthor
August 16, 2023

I just had an entire reply typed out and when I hit submit, it said "authentication failed" and erased my reply, which is par for the course.  I want to be contacted by someone who is able to access information related to a change of primary contact/admin/owner.  We have filed the same paperwork three times, it has been accepted each time and we were told it was corrected.  It has not been corrected. 

 

Customer service says each time to refile the paperwork, which is handled by "another area".  They are not able to access that information or talk to anyone in that area, and will not give me anyone to contact.  That area keeps marking the case closed when it is not.

 

Editing to add, our Contact Us link in QB does not work.  Customer service spent two hours including a complete reinstall, and it is still non-functional.

Terms & ConditionsAccessibility statement