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hcsfinance
June 28, 2024
Question

Deactivate Account

  • June 28, 2024
  • 1 reply
  • 0 views

Hello,

 

I am trying to clean up our chart of accounts using the online product. I consistently receive an error message stating the following:

 

Account wasn't deactivate 

They have a non-zero balance

They're one of the default accounts used in your chart of accounts

They're being used in an automated workflow

 

I can assure my accounts are at a zero balance and are not one of the defaults. Unsure about the automation. 

 

Please help. Attached is a screen shot of the error. 

1 reply

G
GenmarieM
June 28, 2024

I noticed a similar question about deactivating an account in your chart of accounts and was also asked in another thread recently. hcsfinance.

 

I wanted to share a direct link to that conversation where my colleague provided a detailed response: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-inactivate-accounts/01/1458108#M222405

 

The Community is always available to help with any QuickBooks-related questions. Just let us know if there's anything else we can assist you with.

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