Question
Deleted projects still show when I try to link bills to a customer. No transactions are tied, and projects don’t appear in “Projects” tab. Please help remove them
I am experiencing an issue in QuickBooks Online where deleted projects are still appearing when I try to associate a bill with a customer. Here are the details:
• I deleted all the projects associated with this customer, and no transactions are linked to any of those deleted projects.
• The issue began when I tried creating projects, but they would give me an error message saying “An unexpected error occurred, please try again.” These projects started appearing in the background (when I try to register bills) but not in the “Projects” tab.
• To troubleshoot, I created some test projects and deleted them, hoping this would update the system, but the deleted projects still show up when I try to associate bills to this customer.
• This is causing confusion because I want these projects completely removed from the system, so they do not appear when registering new transactions.
Can you please help me ensure that these deleted projects are fully removed from the background and no longer appear when I register bills for this customer?
• I deleted all the projects associated with this customer, and no transactions are linked to any of those deleted projects.
• The issue began when I tried creating projects, but they would give me an error message saying “An unexpected error occurred, please try again.” These projects started appearing in the background (when I try to register bills) but not in the “Projects” tab.
• To troubleshoot, I created some test projects and deleted them, hoping this would update the system, but the deleted projects still show up when I try to associate bills to this customer.
• This is causing confusion because I want these projects completely removed from the system, so they do not appear when registering new transactions.
Can you please help me ensure that these deleted projects are fully removed from the background and no longer appear when I register bills for this customer?