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March 28, 2024
Question

Deleting duplicate deposits after reconciling

  • March 28, 2024
  • 1 reply
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I use an invoicing software called Razorsync for my business. I import all of the invoices and payments from Razorsync to QBO. I have just realized that QBO is showing all of the payments twice. There is an account for Razorsync that shows all of the received invoice payments. But then there is also an account for Sales that shows all of the deposited payments. Quickbooks is counting those payments twice. I have already reconciled my bank account. How do I delete the duplicate payments without throwing my reconciliation out of balance?  

1 reply

March 28, 2024

Thank you for bringing this to our attention, @Barbra1127. Let me go ahead and assist you in deleting your duplicate transactions.

 

I understand that when you delete a transaction, it's important to ensure that it doesn't cause discrepancies in your reconciliation due to duplicate transactions. 

 

I suggest we redo your reconciliation. First, undoing the previous reconciliation, deleting duplicate transactions, and then reconciling again. To undo a reconciled transaction, we will need assistance from your accountant as we can only un-reconcile one transaction at a time. 

 

Here's how to invite your accountant:

  1. Go to the Gear icon and select Manage Users.
  2. Go to the accounting firms and click the Invite button.
  3. Enter the Accountant's information.
  4. Click Save.
  5. Let your accountant undo the entire reconciliation.

 

If you prefer to do it yourself, simply follow these steps:

  1. Go to Accounting, then select Chart of Accounts.
  2. Find the account and select View Register
  3. Once the transaction is reconciled, you will see an "R" in the check column.
  4. Select the box and keep clicking it until it's blank. It removed the transaction from the reconciliation.
  5. Select Save. Then close your register.

 

Moreover, I'd like to share these articles that can assist you in doing your reconciliation: 

 

Feel free to reply on the thread if you still have questions about your duplicate and bank transactions. Take care and have a lovely day!