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January 27, 2024
Question

Did QuickBooks remove the invoice shortcut on the app? I don't have an invoice option anymore. I can't open/create invoices.

  • January 27, 2024
  • 1 reply
  • 0 views
I have to create an estimate, mark it as accepted, then create and invoice from the accepted estimate. Then I have no way to look at any invoices. I can only accept invoice payments.

1 reply

January 27, 2024

It's good to see you here in the Community space, coldair.

 

I understand the importance of having an invoice shortcut on your end, coldair. Rest assured, I'm here to help you address this issue and find a solution that works for you.

 

Typically, you should have the invoice shortcut in your app. Since currently you don't have an option, we can take troubleshooting steps to rectify this.

 

Here's how: 

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps (varies by device).
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Choose Clear Data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Then, let's ensure that your app is updated. 

 

Furthermore, here's an article to help you manage customer payments using the app: Receive an invoice payment using the QuickBooks Online mobile app.

 

Don't hesitate to post a reply below of how this troubleshooting goes. I'm always around and ready to help with your invoices. Stay safe!