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christine@diplod
March 26, 2024
Question

Did the receipt snap feature get removed in the mobile app? I have been using it for about two years (maybe longer) and it appears to be gone.

  • March 26, 2024
  • 2 replies
  • 0 views
The description for the recent app update is vague and doesn't give details. I can't not figure out where the Receipt Snap option went and am really hoping someone knows more than I can find.

    2 replies

    JaeAnnC
    JaeAnnC
    March 26, 2024

    Hello there, Christine. Let me outline some troubleshooting steps so you can resume uploading receipts using the QuickBooks Online (QBO) mobile app.

     

    Please know that the snap receipt feature is still available in the QBO mobile app. If you're unable to access it, let's perform some troubleshooting steps to clear the corrupted cache that causes misbehavior in the program. 

     

    Here's how:

     

    1. Change the Wifi data connection on your device to 4G (varies by device).
    2. Close and restart the app.
    3. Clear app data. To do this:
      1. Open your device Settings.
      2. Select apps (varies by device).
      3. Choose the QuickBooks app from the list, then select Storage.
      4. Select clear data.
    4. Power down and restart your device.
    5. Uninstall and reinstall the app.

     

    Alternatively, you can use a supported mobile browser to upload receipts from your Google Drive.

     

    If the issue persists, I recommend reaching out to our customer support team so they can raise an investigation if necessary. 

     

    When your bills and receipts are in QBO, follow this article to review and categorize them into the correct accounts: Categorize online bank transactions in QuickBooks Online.

     

    Keep in touch if you need further help uploading your receipts in the QBO mobile app. We'll be more than glad to offer assistance. Stay safe.

    B
    briana_tt
    March 27, 2024

    This feature was missing for me today, as well, and multiple rabbit holes and your own chat feature are giving incorrect information about how to fix it. I wasted a lot of my afternoon trying to just complete a task that should have taken me about 15 minutes, all thanks to a poor product update and developers who do not seem to understand the actual needs of the small business community who are the users of the product. And the option to remove the stored data in the way you describe is not available in iOS. Maybe try something on your own phone before giving misleading information, JaeAnnC?

     

    The only way I was able to get the Snap Receipt feature back in the iOS app was to delete and reinstall the app and restart my phone. About 45 minutes to an hour later, my data was finally loaded and I was able to open the app and see the Snap Receipt feature again.

     

    I wish every time I had to interact with Quickbooks it was not so painful, but it is just something you have to get used to if you are a paid user of the app.

      V
      villhestranch
      July 27, 2024

      I have the same problem on my iPhone. It will crop if I click crop when reviewing the photos, but it used to crop automatically when taking the picture. My iPad works fine.

      G
      GenmarieM
      July 27, 2024

      I understand your desire to continue using the auto-crop feature when processing snap receipts, villhestranch. This feature can be incredibly helpful in streamlining the receipt management process

       

      First off, please ensure that you have a stable internet connection and that your app is updated to the latest version. Now, let me guide you through the troubleshooting steps.

       

      For iOS devices:

       

      1. Go to your phone's settings.
      2. Select General, then choose iPhone Storage.
      3. Tap QuickBooks Online from the application list.
      4. Select Offload App to free up the storage without deleting the documents and data for the app.

       

      After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.

       

      If the problem continues, I suggest reaching out to our Customer Support team to find the root cause of this problem. Here's how:

       

      1. Sign in to your QuickBooks Online company.
      2. Select Help (?) on the top-right corner
      3. Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.

       

      In the meantime, while we work to resolve the issue with the auto-crop feature, I recommend that you manually crop your receipt. This temporary solution will allow you to continue processing your receipts without significant delays.

       

      If you encounter any difficulties with your snap receipts, please don't hesitate to let me know by leaving a comment below. I'm available and prepared to help you whenever you need it.

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