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Do Quickbooks Invoice emails tend to go to a spam filter?

Forum|Forum|7 years ago
January 17, 2019
5 replies
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I'm new to Quickbooks Online and have a concern with sending invoices from QBO itself. With the "quickbooks" address being the "sent from" field, I'm concerned that customers won't get the invoice as it'll go to a spam filter. Does anyone tend to have that issue?

QuickBooks Online

Best answer by RaymondJayO

Welcome to the Intuit Community, @bruce-derouen.

I can share what I know about sending invoices in QBO.

You can send invoices to your customers as long QBO isn’t blocked by your email provider. It’ll not go to a spam filter.

If there’s a client who isn’t receiving your email invoices, let’s reset your email address. Here’s how:

Go to the Gear icon at the upper right.
Under Your Company, select Account and Settings.
In the Contact info section, review each email address, then make changes as needed.
Select Save and then Done.

If resetting the email address doesn’t work, you can ask your customers to check their junk mail and spam folders. For the detailed instructions, check the second and third solutions in this article: 3 Solutions For When Customers Aren't Receiving Your Emails.

This will get back to your business. Anytime you have questions while working in QBO, you can post them here and I'd love to answer. Thank you for being the best part of Intuit QuickBooks, @bruce-derouen.

R

RaymondJayOAnswer

Welcome to the Intuit Community, @bruce-derouen.

I can share what I know about sending invoices in QBO.

You can send invoices to your customers as long QBO isn’t blocked by your email provider. It’ll not go to a spam filter.

If there’s a client who isn’t receiving your email invoices, let’s reset your email address. Here’s how:

Go to the Gear icon at the upper right.
Under Your Company, select Account and Settings.
In the Contact info section, review each email address, then make changes as needed.
Select Save and then Done.

If resetting the email address doesn’t work, you can ask your customers to check their junk mail and spam folders. For the detailed instructions, check the second and third solutions in this article: 3 Solutions For When Customers Aren't Receiving Your Emails.

This will get back to your business. Anytime you have questions while working in QBO, you can post them here and I'd love to answer. Thank you for being the best part of Intuit QuickBooks, @bruce-derouen.

H

haingbs

Yes, we have more than one invoice that gets caught by spam every month. It's VERY frustrating. QBO just started doing gmail accounts, but that doesn't help becuase we need invoices to come from our white-label domain.

Our solution (for know), is that we cc ourselves on every invoice and then we send "reminder" emails a couple of days later with an address from our own domain with read and receive receipts on the emails. It's obnoxious, but at least we can verify that all our invoices get to our clients.

How QBO doesn't have email tracking yet is beyond me...

K

KhimG

Hello, @haingbs.

Thanks for reaching out to us. Allow me to add to this discussion and share some information about receiving emails sent from QuickBooks.

Have you tried the recommended solutions stated in the article given by my colleague? If so, I've got some additional troubleshooting steps you can try to fix the problem.

First, you need to set Intuit’s service related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications. I’m adding a screenshot of the list of email addresses for Intuit Services below:

You can also perform the troubleshooting suggestions for your email provider in this article: How to make sure you receive important email messages from Intuit.

I can see how the feature of email tracking can be beneficial for you and your business. I’m sending feedback on your behalf straight to our developers for consideration in future product enhancements.

You may also visit our QuickBooks Online Blog to know more about our latest happenings. From there, you’ll get the recent news, features, and updates about QBO and what our Product Team is working on.

That should do it. Please let me know if you need anything else, I’ll be more than happy to help. Thanks for dropping by and take care!

O

ohiowebpro

Leave Quickbooks like I am soon. Quickbooks Online charges premium prices for an inferior app. Most of your subscription money goes to their advertising. Its an easy fix to route email through a platform that minimizes transactional email going to spam. I set them up every month. Its the fact that it would cost them less than a tenth of a penny every email sent. Yes, that is an accurate cost.

A

AWUK

Yes! emails sent direct from QBO servers often don't make their destination, and you'll never know because QBO don't supply a way to find out.

Work around (a bit clunky but quicker than you might imagine):
1. One off: Set up QBO so it CC's you a copy of all email sent from QBO (see below in italics).
2. One off:(optional) In your email client / app create a special mailbox and a rule to send these emails from QBO to be routed to this mailbox. (you can then at a glance see what has been sent).
3. For each message sent from QBO. Go to this special mailbox and forward this copy of email direct to its destination from your own email client app.

Go to the Gear Icon on the top right, Account & Settings> Sales. Under the area that says Messages, Click the pencil all the way to the right and it should give you the option to CC or BCC to your email.

This response was written by me. I am a human. I am not 'Reaching Out', I'm not here to help' , I'm not suggesting you reach out to an expensive IT professional to help, I am not asking you to get your customers to check their junk mail filters because QB can't do their job properly. I am asking you not to recommend QB to anyone until Intuit actually start providing effective and genuine customer support.

T

Testa Plumbing

Ever since quickbooks last year made us switch to a gmail account for sending invoices we have had the same issues. Majority of our customers do not receive their invoices or the go to their spam and it is SUPER frustrating. We now send invoices to our yahoo email as well and then forward them the invoice from their. It is SUPER aggrevating and we wish QB would fix it!

MJoy_D

This is not the kind of experience that we want you to have, @Testa Plumbing.

There are some cases in which the email will show in the spam or junk folders. Let's perform some troubleshooting steps to fix this issue in your QuickBooks Desktop account.

First, make sure your QuickBooks Desktop is updated. This will help your software have the latest features and fixes.

Once done, remove and re-enter the default email address on your company file. Here's how:

Go to the Edit menu and click on Preferences.
Select Send Forms from the left menu.
In the My Preferences tab, choose the default email address and click Delete.
Once deleted, click Add and re-enter the email address.
Click OK.

If the error persists, you may need to add the QuickBooks server hostnames and IP addresses to your outgoing mail servers. You can consult an IT expert in case you're unsure of the process.

If you encounter errors sending emails in QuickBooks Desktop, refer to this article on how to change your system permissions and modify your antivirus settings: How to fix the "QuickBooks is unable to send the email since your antivirus has blocked outgoing ema....

Please let me know if you need further help with your invoices, I’ll be more than happy to help. Thanks for dropping by and take care!

E

expects better

Yes don’t use there server if you want to get paid !

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