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D
Donovan Macdonnell
February 6, 2024
Question

Does anyone else have a problem copying invoices in the app? I cannot copy any invoices anymore and have to make a new one for each of my clients.

  • February 6, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

    1 reply

    H
    Heide DC
    February 6, 2024

    Allow me to give some information on copying invoices in QuickBooks Online (QBO), Donovan Macdonnell. I'll assure you to fix this together.

     

    As per checking in our list, there is an ongoing investigation about (INV-97895)in iOS regarding copying invoice and our developers are currently checking on it.

     

     On getting email updates, contact our Care Support team to add your name to the list of affected users.

     

    Here's how:

     

    1. Log in to your QBO company.
    2. Select Help (?).
    3. Click Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a call back from the next available expert.

     

    However, if you're using an update android device might clear cache on your QBO mobile application. Here are the steps you need to follow for Android:

     

    1. Proceed to the Home menu or tap the three dots in the right upper right corner.
    2. Select the Settings tab. 
    3. Choose the Refresh Data option.
    4. Pick Yes.

     

    Additionally, you can check out this article for you to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Let me know if you need help about copying invoices in your application. I'd be glad to assist you. Take care.

    D
    duesmeraldi
    May 22, 2024

    Same issue here - iphone user -

    please somone at quickbooks can solve the problem of the app where for me nothing happens when I select ‘make a copy ‘ of invoice

    M
    Maybelle_S
    May 22, 2024

    Thanks for checking out the Community space, duesmeraldi.

     

    I've checked your posts and found that you've published similar questions twice. Please know that the duplicate one has already been answered by my colleague. 

     

    You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-why-i-can-no-longer-duplicate-an-invoice-on-the-iphone/01/1444313#M219650.

     

    I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away.

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