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K
kathy-clearcomfo
September 20, 2024
Question

Does anyone have a solution to error message: Delivery issue (red exclamation point) when sending recurring invoices?

  • September 20, 2024
  • 2 replies
  • 0 views
On my invoices dashboard, I get a red exclamation mark icon that invoices need attention.  When I drill into the invoices that need attention, I get individual invoices with red exclamation point icons with the error "delivery issue."  The error goes on to say "Invoice undelivered: We coudln't reach some of your customers.  Double check email address and try again" with a link to resend the invoice.  We have validated multiple times that the email addresses are correct.  From talking with Quickbooks support, sounds like an issue multiple companies are having and there is no current time frame for a solution.  I'm hoping to find a solution or at least be able to track a ticket number to see progress on getting this bug resolved which is a quickbooks issue, not a user issue.  Any details to point me in the right direction are greatly appreciated.

    2 replies

    A
    Aldren18
    September 20, 2024

    Thank you for your patience and persistence in addressing the recurring invoice delivery issue, Kathy. I completely recognize how crucial this is for your business operations. Let me direct you to our specialized support team to assist you further.

     

    I encourage you to contact our support team again to let them gather additional details about this situation and create a ticket specific to the recurring invoice delivery issue. Rest assured, they will assist you in receiving timely email updates directly related to the progress of this matter.

     

    Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. QuickBooks Advanced support is available any time, any day.

     
    In the meantime, as a temporary workaround, you might consider exporting or printing the invoices through the All Sales page and sending them via email outside of QBO. It can assist in maintaining your invoicing process while we address the underlying problem.

    Furthermore, I recommend bookmarking these valuable articles on managing invoices in QBO. These resource guides empower you with tips and best practices to streamline your invoicing process and enhance your overall experience.

     

     

    We encourage you to save this thread for any upcoming questions regarding your recurring invoices or any other QuickBooks task. You have our full support as you tackle any issues that arise. We're committed to ensuring that your business operations run smoothly.

    D
    Dtsc
    February 7, 2025

    Did the issue ever get resolved? I am experiencing the same issue

    MsNorthPND18
    MsNorthPND18
    February 7, 2025

     

    I know it's not easy to deal with these challenges, Dtsc. Allow me to step in and assist you with your concern about the recurring invoice delivery issues in QuickBooks Online (QBO).

     

    It's possible that your recipient's email server is temporarily down or blocking emails from Intuit. Kindly ask them to review their server settings and consider adding *.intuit.com and *.intuit.net to their list of trusted sites. I've got some workaround you may consider doing. Here's how:

     

    1. Go to Sales, then Invoices.
    2. In the Status column, you’ll see if the invoice is undelivered or sent.
    3. If you’re in the Invoices tab, you can select the Needs Attention message to see those undelivered invoices. 

     

    If this solution doesn't work, you can proceed to Solution 2: Clear and re-enter the email address in this article on how to fix the issue of undelivered customer invoices.

     

    If the issue persists, I recommend contacting our Support Team for further assistance, they have more tools on their end.

     

    Additionally, explore these resources for tips on recording customer payments and customizing sales forms to enhance business communication:

     

     

    I'm here to help with any questions or concerns about resolving error messages or emailing recurring invoices in QBO. Just leave a comment below, and we'll respond. Take care.

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