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T
tm61
June 4, 2024
Question

Does anyone know why QB removed all expense categories on mobile app? Bug?

  • June 4, 2024
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

L
Lponwith
June 4, 2024

I’ve had the same thing happen, started a couple of days ago.  For months end, hasn’t been fun. The website still works however, it is not not in my routine at all. 

J
James_AL
June 4, 2024

I'm here to provide information on why your expense categories aren't appearing in QuickBooks mobile app, tm61 and Lponwith.

 

I'd like to better understand your concern. Could you please let me know if you're using an Android or iOS device? This will help me check for any ongoing investigations related to your issue and the software you're using.

 

If you're using iOS, I found an ongoing investigation (INV-105728) regarding Expense Categories not showing in the QuickBooks Mobile App (iOS).

 

If you're using an Android device, let's begin with some basic troubleshooting steps. Follow these instructions to proceed.

 

Here's How:

 

  1. Go to the More Options.
  2. Select Settings.
  3. Click Refresh Data.
  4. Then select Yes.

 

If you encounter the same issue after refreshing the data, you can try uninstalling and reinstalling the app, followed by restarting your phone. Please refer to this article for detailed steps: Uninstalling and reinstalling the app.

 

I'm adding this article to assist you in resolving common errors in the QuickBooks Online mobile app: Fix common errors in the QuickBooks Online mobile app.

 

Let me know if you have any questions about the QuickBooks mobile apps. I'm available to help at any time. Have a great day.

L
Lponwith
June 4, 2024

I am using an iOS device.  Not android. 

J
JorgetteG
June 4, 2024

Thank you for confirming which device you're using, Lponwith.

 

As mentioned by my colleague, there's an ongoing investigation (INV-105728) regarding Expense Categories not showing in the QuickBooks Online Mobile App for iOS devices.

 

I recommend contacting our support so they can add you to the affected users' list and provide updates about the status of the investigation via email.

 

Here's how:

 

  1. Go to Help.
  2. Select Search.
  3. Click the Contact Us button and enter your concern.
  4. Press Continue. 

 

You can check our support hours by visiting this article: QuickBooks Online Support.

 

I'll include this article to learn which QuickBooks Online app features are supported on mobile devices: Compare mobile app features.

 

Furthermore, here's an article that could help you manage and organize your products and services and provide helpful insights when you run reports in QuickBooks Online: Group products and services into different categories in QuickBooks Online.

 

We appreciate your patience and understanding as we work towards resolving this issue. If you need further assistance with managing your expense categories or anything else, just reply below, and I'll circle back to help you.

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