Double billed for same accreditation

Hello, @kimr19516.

If you're referring to double billing on your subscription, let me provide you with some info about it. Users receive emails about their subscription charges, but if you don't, you can contact our support team for help. They have the necessary tools and resources to review your account.

Here's how to contact our support team:

1. Sign in to your QuickBooks Online company.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Choose a way to connect with us.

Support hours are as follows:

• Plus, Essentials, Simple Start - Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT.
• Advanced - any time, any day.

If you need assistance with a different type of billing, please let us know by replying below.

In case you want to manage your billing info in QBO, you can check out this article for guidance: Manage billing, payment, and subscription info in QuickBooks Online.

Should you have any follow-up concerns related to billing, you can always get back to this thread. We're here to help in any way we can. Stay safe!