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Jennsch
Mar 28, 2024 2:24 PM UTC
Question

Edit Account Tax Form Section not working

I have recently converted a company from Desktop Enterprise to Online.  When I create a new account, I am not able to save the account.  The Tax Form Section does not provide any options to select and it will not let me save the new account without a selection.  

Also, if I go to an existing account in the Chart of Accounts and choose Edit, the screen says New Account and it will not allow me to change anything with choosing something in the Tax Form Section.  There are no selections available under Tax Form Section.

I have spoken with QuickBooks support and opened an investigation.  It has been about 6 weeks and I have gotten no updates.  When I call QuickBooks, they assure me there is an investigation, but can also provide no updates.

I have 7 companies that are affiliated and I have converted all of them to QB Online.  If I cannot get this issue resolved, I am considering moving to NetSuite for all my companies.  Has anyone else experienced this issue and if so, have you had luck having it resolved?

1 reply

Tori B
Tori B
Mar 28, 2024 3:38 PM UTC

Thanks for taking the time to voice your concerns, @Jennsch. 

 

At this time, there arent any new updates. Please know that our Engineering Team is working diligently to get this matter resolved. Once they have this issue corrected, you will receive an email update. 

 

Please feel free to reach out anytime. I'll be sure to post updates here as they become available. Have a nice day! 

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