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goodwinfarms
September 19, 2020
Question

Edit on general journal entry says when you use A/P you must choose a vendor in name field. I did so but it won’t save and keeps giving that edit. What can I do?

  • September 19, 2020
  • 1 reply
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    1 reply

    LieraMarie_A
    LieraMarie_A
    September 19, 2020

    I'm here to make sure you can save your journal entry successfully, @goodwinfarms.
     

    For any line in a Journal Entry (JE) that you've posted to an account that is Accounts Receivable (A/P) or Accounts Payable (A/R), you must specify a Customer name or Vendor name.
     

    These messages appear when the A/R or A/P account is chosen on a transaction but the name associated with that account is not a customer or vendor name, respectively. It's also possible that the vendor's name isn't in line with the A/P.  See the screenshot below for your reference.



    I'm also adding these articles to learn more about recording journal entries, as well as managing your Chart of Accounts:


    I'm always here to help if you need further assistance in entering a journal entry. Have a good one.

    C
    CJENV
    January 13, 2021

    I can not enter the journal entry with Accounts Payable entry, even when I have the vendor name added, and it shows as a vendor.  

     

    I even have tried to delete that line now and adjust my journal and it just will not save.

     

    Anything else to try?

      Angelyn_T
      Angelyn_T
      January 13, 2021

      Thank you for joining the thread, @CJENV.

       

      I can help you record a journal entry using the Accounts Payable (A/P) account.

       

      There are no reported cases about customers not able to create journal entries using A/P in QuickBooks Online. To isolate the issue, you can start by opening QuickBooks as a master administrator. In most cases, user restriction is the main reason why QuickBooks users are unable to access some features of QuickBooks.

       

      The second step is to create a journal entry using a private window. The original browser you're using tends to hold onto information which causes unusual behavior while working with QuickBooks.

       

      To save you time, I recommend using either of these keyboard shortcuts:

       

      • Google Chrome: Ctrl + Shift + N
      • Safari 11 or newer: ⌘ + Shift + N
      • Mozilla Firefox: Ctrl + Shift + P
      • Microsoft Edge: Ctrl + Shift + P

      If that works fine, go back to your original browser and clear its cache to start fresh.

       

      Moreover, using other supported and up-to-date browsers can help us narrow down the cause of this issue.

       

      For more tips about recording journal entries in QuickBooks Online, I also suggest checking out the topics from this link.

       

       

      Please feel free to get in touch with me here for any additional questions about QuickBooks or journal entries, I always have your back. Keep safe!

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