Email invoice & QuickBooks say email sent to null?

Let's work together to ensure your customers receive their invoices through email, Chasetrogers.

QuickBooks Online allows users to send invoices to their customers' emails. QuickBooks also shows the status of the invoices in the Invoices tab on the Sales menu. When it says that the email was sent to null, that means the invoice wasn't successfully delivered to your customer's inbox.

To troubleshoot this, let's review your email address. Here's how to do it:

1. Proceed to the gear icon on the top-right corner.
2. Select Account and settings.
3. Click the pencil icon in the Contact info section on the Company tab.
4. Review each email address and make changes as needed.
5. Press Save, then Done.
6.  

You can also refer to the other solutions in this article: Troubleshoot if customers aren't receiving emails from QuickBooks Online.

Once you're ready to log your customers' payments into QuickBooks, here's an article for your guidance: Record invoice payments.

Keep me in the loop if you have any other inquiries about emailing invoices in QuickBooks, Chasetrogers. I'm always around at any time to help you. Have a good one.