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A
aboling
December 11, 2018
Solved

Email invoices to multiple customers

  • December 11, 2018
  • 2 replies
  • 0 views

I am trying to send customer invoices to multiple email addresses. I have:

Set up multiple email addresses in the customer profile, separating them with commas

Created invoices using the email later option

Sent invoices from the send forms option

The result is an error message in Outlook indicating that QB is reading my comma separated emails as one invalid email.

Is there something else I need to do or perhaps a different format to use? We do not subscribe to any online services for QB. Strictly Desktop Premier.

Best answer by arkvalleyinfo

Hi there CABsd,

There aren't any reported cases about this when sending invoices to multiple email addresses, so let's see if we can fix this with some basic troubleshooting. Please try toggling your email service to refresh the connection between your QuickBooks and Outlook.

Here's how:

  1. Go to the Edit menu and choose Preferences. 
  2. Select the Send Forms tab.
  3. In the My Preferences tab, select the QuickBooks E-mail button and then click on OK.
  4. Go back to My Preferences tab, select the Outlook button and then click on OK.

If you still encounter the same error message, it would be best to contact us by phone. Our QuickBooks Technical Support team has a few more tools to take a closer look and figure out what's causing this error. 

To contact support:

  1. Go to this webpage: https://help.quickbooks.intuit.com/en_US/contact 
  2. Select QuickBooks Desktop.
  3. Select your QuickBooks for Windows version. 
  4. Select a topic. 
  5. Click on the Green Phone button.

You're always welcome to post here again if you have any other concerns in the future. 

2 replies

A
arkvalleyinfoAnswer
December 11, 2018

Hi there CABsd,

There aren't any reported cases about this when sending invoices to multiple email addresses, so let's see if we can fix this with some basic troubleshooting. Please try toggling your email service to refresh the connection between your QuickBooks and Outlook.

Here's how:

  1. Go to the Edit menu and choose Preferences. 
  2. Select the Send Forms tab.
  3. In the My Preferences tab, select the QuickBooks E-mail button and then click on OK.
  4. Go back to My Preferences tab, select the Outlook button and then click on OK.

If you still encounter the same error message, it would be best to contact us by phone. Our QuickBooks Technical Support team has a few more tools to take a closer look and figure out what's causing this error. 

To contact support:

  1. Go to this webpage: https://help.quickbooks.intuit.com/en_US/contact 
  2. Select QuickBooks Desktop.
  3. Select your QuickBooks for Windows version. 
  4. Select a topic. 
  5. Click on the Green Phone button.

You're always welcome to post here again if you have any other concerns in the future. 

A
abolingAuthor
December 11, 2018
This did not work, but, when using Outlook to send emails, I figured out that you have to separate emails with a semicolon and no space in between.
I
info1664
June 19, 2024

When sending multiple emails via outlook from qb, copy the addresses, paste them into a Word doc, replace all , (comma) with ; (semicolon + space) then copy and paste these newly separated addresses back into your email.

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