Skip to main content
April 4, 2024
Question

Emailing invoices

  • April 4, 2024
  • 1 reply
  • 0 views

I am trying to look at the history of an emailed invoice to see if my customer has opened the email.  The history icon on the invoice is not available for me to open.  

1 reply

April 4, 2024

Hi there, Stacy.

 

I appreciate you providing me with detailed information about the issue you're having while viewing the invoice history. I'm here to help you resolve this unusual behavior.

 

To fix this, let's run the verify and rebuild tool. But before doing so, I suggest you start by updating QuickBooks Desktop to the latest release.

 

Here's how:

 

  1. From the QuickBooks▼ dropdown, select Check for QuickBooks Updates.
  2. If a newer version is available, choose Install Update.
  3. When prompted, select Install and Relaunch.
  4. If the update is complete, QuickBooks for Mac automatically opens.

 

After updating, we can run the Verify Data tool to check for any issues with your data.

 

  1. Go to the File tab at the top menu bar.
  2. Select Utilities.
  3. Choose Verify Data.
  4. Click OK to close all windows. 

 

If you see the prompt “Your data has failed the integrity check” you need to rebuild your file. But if there are no problems with your data, you’re done and can try to check the invoice history again.

 

To run the Rebuild Data tool, follow through these steps:

 

  1. Go to the File tab at the top menu bar.
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. Click OK to close all windows.
  5. QuickBooks will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
  6. Once the rebuild's finished, select OK.

 

After following the suggested resolutions, please restart your QuickBooks and check your invoice history.

 

In case you want to send invoices with an online payment link so your customer can pay their invoices by credit card or bank transfer, you can see this article for more information: Turn on online payments in QuickBooks Desktop for Mac.

.

You're more than welcome to post here again if you have further questions viewing invoice history in QuickBooks. I'm always here to help.