Employees are not able to clock in or out due to our customer information not loading

Hello there, Stacieh. I'd be glad to help share some troubleshooting steps so your employees can seamlessly clock in or out from their devices.

If they're using QuickBooks Workforce to track their time and the customers are missing, you can follow the steps below to fix it.

It's possible that your device hasn't synchronized with the web dashboard yet if you installed QuickBooks Workforce before adding jobs to your computer. Follow these steps to sync them:

1. In the app, go to More, select Settings, then Help & Support, and select Sync data. 
2. At the bottom of the app, select Track Time, then Time clock, and search for your job or customer to determine if the sync worked.

If that doesn't work, make sure you assign the jobs or customers to team members.

If your jobs or customers still haven’t synced to the app, you’ll need to reset the app. Before resetting the app, make sure any timesheet data stored on your mobile device has synced with the web dashboard. Otherwise, your timesheet data will be lost. Here's how:

1. In the app, select More, then Settings, and click Reset App.
2. Tap Reset App to confirm.

If the issue persists, I suggest uninstalling and then reinstalling QuickBooks Workforce. Before proceeding, ensure any timesheet data stored on your mobile device has synced with the web dashboard. Otherwise, your timesheet data will be lost.

1. Uninstall the app for iOS or Android.
2. Next, install the app again by going to the Google Play store or the App store, searching for QuickBooks Workforce.
3. After it's installed, open the app and sign in.
4. Select Track Time, then Time clock, and search for your job or customer to check if they were added.

In case you're using QuickBooks Time web to track time, I suggest logging into your account through a private/incognito window if you haven't tried it. The private window will not save any history, making it a good place to identify browser problems. Here's how:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If the private browsing session works, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

Feel free to get back to me if you need further assistance with managing your QuickBooks Time account. I'll be here and ready to help anytime.