Enclosure blank on invoice, but there is an attachment

I appreciate you sharing your query here with us, abaisey. Let me help provide troubleshooting steps to rectify the issue you're having.

Beforehand, may I know what specific section you're referring to about the enclosure box on an invoice? You can share a screenshot for us to have a visual reference on your end. Any additional information is much appreciated.

To help you fix this, let's consider performing some troubleshooting steps to rule out the possibility of a browser issue. I'd suggest opening your QBO account in a private browser. You can refer to these keyboard shortcuts to open one:

• Microsoft Edge: Ctrl + Shift + P
• Google Chrome: Ctrl + Shift + N
• Safari: Command + Shift + N
• Mozilla Firefox: Ctrl + Shift + P

If you've successfully run the invoice without having issues, you can go back to the regular browser and clear its cache to remove the temporary files. You can also consider using other supported browsers to narrow down the problem.

Moreover, I'm adding this reference to guide on how to enter received invoice payments on your account: Record invoice payments in QuickBooks Online.

Keep us updated if you require further assistance running your payroll reports in QBO. The Community is here to help. Have a good one!