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eatmicromunch-gm
February 3, 2024
Question

Entered customers credit card information for invoice, transaction declined, invoice showing paid. Need collect payment, how show invoice as unpaid to collect payment?

  • February 3, 2024
  • 1 reply
  • 0 views
Hello, I have an invoice that i entered the customers credit card information as requested. The transaction was declined, likely due to a punctual error, however the invoice is showing as paid. I still need to collect payment, how do I fix this issue and show the invoice in its proper state of unpaid so that I can collect my payment for the invoice? TIA.

1 reply

JaeAnnC
JaeAnnC
February 3, 2024

Hello there. Let's work together to fix your declined transactions in QuickBooks Online (QBO) and mark the invoice as unpaid.

 

Payment transactions decline due to incorrect card details or insufficient funds. Here's how to handle this issue to keep your books accurate.

 

First, identify the rejected payment and take note of the payment details. To do that, go to + New and select Bank Deposit. It will show all the undeposited payments.

 

Then, create a service item to track the rejected bank transfer. Once done, create a new invoice and remove the payment from the original invoice. Please see these steps:

 

  1. Go to Sales and select Invoices.
  2. Locate the invoice and click Edit Invoice.
  3. Select the 1 payment linked hyperlink at the upper-right corner, then click the date.
  4. Uncheck the box beside the payment.
  5. Click Save and close, then Save as a credit.
  6. Select Yes to confirm.

 

Once done, you can move the payment to the new invoice. I'll share this article for the full detailed process: Fix a rejected bank transfer payment in QuickBooks Online.

 

You may also refer to this link for additional steps you can take for declined credit card payments: Fix customer's declined credit card payments.

 

Furthermore, you'll want to set up autopay for recurring credit card payments in QBO. Here's a guide for more information: Recurring Credit Card Payment FAQs.

 

We'd love to hear from you if you have other questions or concerns about declined payments in QBO. The Community is open anytime to assist. Take care.

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eatmicromunch-gmAuthor
February 8, 2024

This seems ridiculously complicated. Can I simply remove the payment, that never went through, therefore isn't even a transaction that exist? I don't want to issue credits, track against services, create new invoices. I simply want to remove a rejected transaction that QBO shows as paid, even though the system itself did not process it because it was rejected. How do we accomplish this in less steps so that you guys can keep taking my money in the form of transaction fees and I can spend less time doing this?

Nicole_N
Nicole_N
February 8, 2024

I understand the importance of removing the rejected invoice payment directly. Let's go over some details so you can achieve the task in QuickBooks Online (QBO).

 

Instead of following the steps provided by my peer above, you can simply unlink the rejected payment and delete it. Here's how:
 

  1. Go to Sales and select Invoices.
  2. Locate the invoice and click Edit.
  3. Select the 1 payment linked hyperlink at the upper-right corner, then click the date.


     
  4. Uncheck the box beside the payment.
  5. At the bottom of the page, click More, then Delete. 

 

Moreover, I'm adding this article in case you might need to void or refund future payments so your accounting stays accurate: Void or refund customer payments in QuickBooks Online.


Reach back out to me by commenting below if you have any questions about removing a rejected payment in QuickBooks. I'm always here to help. 

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