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A
amanda-pindropav
October 5, 2023
Question

Error when I try to pay bill by check to a new vendor

  • October 5, 2023
  • 2 replies
  • 0 views
I've added a new vendor a few times, and for some of them when I go to billpay (by check from QB checking account) it gives me this error. 

"Error: We are sorry -- something has gone wrong. Our team has been notified, but click here fill out a report." 

There is no error code, the "report" button never works, and I can't figure out why I'm getting this. 
In the latest instance, I'm adding a new contractor, all the info is entered, SSN is entered, address was verified, 1099 is selected, and it will not let me send a check through billpay/Melio. However, with the last contractor, I was able to get around this by entering direct deposit info after even a handwritten check bounced. 

Does anyone know what is wrong here?

2 replies

G
GlinetteC
October 5, 2023

I can see the need to pay your vendor, and I'm here to help you identify why you're getting an error, amanda.

 

When cache builds up, it can affect the performance of your browsing activities. Consider accessing QuickBooks through an incognito window or private browser to address this. This mode doesn't retain your browsing history, occasionally leading to software issues like encountering errors. You can use these shortcut keys as a reference:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari

 

When you can pay the vendor, return to the regular browser and clear the cache. This removes any historical data resulting in any error messages. Switching to a different supported browser can also fix the issue.

 

I'm sharing this article for additional information on saving time by making a vendor payment through Online Bill Pay: Pay a vendor.

 

Furthermore, I'm also adding this link to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

 

If you have any further questions or require assistance with any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

A
amanda-pindropavAuthor
October 6, 2023

Thank you but the browser and cache give me the same result. We have about 100 other vendors, and I don't have any problems with paying them.

 

As for the "Pay your Vendor" instructions, my online version does not look like that. Bill pay doesn't have all those functions to me. I can only find a button, when attempting to schedule a payment, to ask the Vendor how they want to be paid but nowhere where I could set that myself. Do I need to be upgraded to an "accountant" or something? 

 

 

Fiat Lux - ASIA
Fiat Lux - ASIA
October 6, 2023

@amanda-pindropav 

Try opening your QBO account on any private/incognito browser. If the same error persists, consider to signup for a separate Melio account for free to integrate with QBO and use it to pay your bill. Did you encounter the same error?

https://affiliates.meliopayments.com/quickbooks

 

D
DriveStraight
May 15, 2024

I'm getting the same thing.  You have my funds as a bank, and you're not allowing me to access them. I think that is some type of potential banking malfeasance if not a crime. here's my draft letter to

 

Consumer Financial Protection Bureau
P.O. Box 2900
Clinton, IA [removed]

Dear Sir/Madam,

I am writing to lodge a formal complaint against QuickBooks Online regarding their handling of my funds. I have encountered a persistent issue while attempting to pay a vendor through their platform. Despite having sufficient funds in my QuickBooks Checking account, I receive an error message stating, "We are sorry — something has gone wrong," and the option to fill out a report is inactive.

This issue has been ongoing, and I have been unable to resolve it through QuickBooks Online’s customer support. The funds in my account are being held without any valid reason, and this is causing significant disruptions to my business operations.

I am requesting your assistance in investigating this matter and ensuring that QuickBooks Checking resolves the issue promptly. Additionally, I would like to know what further actions can be taken to prevent such issues from recurring in the future.

Thank you for your attention to this matter. I look forward to your prompt response.

 

"Error

We are sorry — something has gone wrong.

Our team has been notified, but click here fill out a report.

Report

A
amanda-pindropavAuthor
May 15, 2024

Update: We've spent hours with customer issues regarding this problem for the last 6 months at least and we've been escalated 2 or 3 times. They don't have a solution. We've stopped paying our vendors by check and do direct deposit only now. And the vendors that still experience a problem with even that we've been wiring directly from our company bank then "matching" the transactions to the bills later. As of last week, our new rep (and our previous rep) said, "how did you get on this pilot program?", when QB has been literally announcing they were going to switch from Melio to internal since last spring. 

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