Question

Etsy App for QuickBooks Online is not importing transactions

Forum|Forum|3 years ago
October 30, 2022
7 replies
0 views

Hello.

I set up the Etsy app to sync with QB Online. I have 1 Etsy shop. Gave the app the proper permissions and have the accounts properly set up (checking and credit card). No transactions are importing. It did create the Etsy accounts, but there are no arrows indicating that's it's linked to Etsy and I don't see the Etsy bank account in the Transactions window where I can ask it to update. It's been over 6 hours. My shop is small with few transactions, so it shouldn't take this long I don't think.

Any ideas what I should check?

Thank you in advance!

QuickBooks Online

J

JamaicaA

Thanks for posting in the Community, @rcd2301. I'm here to ensure you'll get the right support to sync your Etsy transactions in QuickBooks Online.

As soon as you connect your Etsy account via Sync with Etsy, the program automatically enters and classifies all imported transactions. The names of the accounts, services, clients, and vendors you chose while configuring the integration are used to categorize them.

Additionally, the accounts displayed on the Banking section are the ones connected to online banking. This tab will only generate financial intuitions connected to the program. This means you’ll be unable to see Etsy there since this is integration from a third-party application.

You can check these articles for more additional details about keeping your data accurate:

Click reply if you need further assistance with importing transactions from your Etsy app. I’ll be here to help you out. Have a good week!

R

rcd2301Author

Thank you for your response.

But that's exactly the problem- the program IS NOT entering and classifying any data at all. It says I'm connected, but nothing happens.

H

hautecreations

I am also having this same issue.

L

LeizylM

Hi there, hautecreations.

I'm here to ensure you'll get the right support to sync your Etsy transactions in QuickBooks Online.

Before the Sync with Etsy app imports your transactions, make sure these accounts are set up by going to your chart of accounts in QuickBooks.

For your reference, you can scan through this article: Import transactions from your Etsy shop into QuickBooks Online. This will give you in-depth details on how your transactions are imported into QuickBooks as well as tips for reconciling your Etsy account.

On the other hand, we can perform some basic troubleshooting steps to make sure the issue isn't browser-related. It's possible that local internet cache files are the reason for this unexpected behavior.

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

However, if the issue persists, I'd suggest getting in touch with the Etsy App to check on how they send your transactions to QuickBooks.

Additionally, in case you see duplicate transactions, you can follow the steps in this article to make adjustments: Make adjustments when you import past Etsy transactions in QuickBooks Online.

Keep your post coming if you need further assistance with importing transactions from your Etsy app. I'm always here to help. Have a great day!

A

AlexAlex1

Hello. Etsy App for QuickBooks Online has been working just fine. But for a week now, there are NO sales being imported. So my Etsy Register is showing a total that is VERY different from the truth. All Etsy charges are being imported, as are refunds. But no Sales Receipts have been imported since April 4th. Issue persists in both Firefox and Chrome. I cleared cache and tried incognito/private browsers in both--same issue.

All other registers are up to date and importing data correctly.

KlentB

I know that this hasn't been an easy process for you, AlexAlex1.

Getting the connection to work has required a lot of effort on your part. I appreciate everything you've done. Normally, Etsy sales are automatically imported into the program as receipts, while fees are entered as expenses.

To further isolate the problem and start over fresh, let's disconnect and link the app again. Sometimes, the connection between QBO and the e-commerce program can become interrupted or corrupted, causing errors and inconsistencies in data transfer. Here's how:

Go to the Apps menu.
Select My Apps, then tap your account.
Click Disconnect, then choose Confirm Disconnect from the pop-up window.
Head to the Find Apps tab.
Pick Sync with Etsy from the list.
Select Get app now and follow the instructions on the screen.

However, if the same thing happens, I recommend contacting the connector's technical representatives. This way, they can pull your account in a safe session and conduct an investigation. You can find their contact info under the Support section of the app profile.

To learn more about how the integration works, feel free to visit our FAQ page.

Feel free to drop by here if you have concerns about third-party app synchronization. I'll be more than happy to lend you a helping hand, AlexAlex1.

A

ashley827261

The Sync with Etsy app is obviously broken. Who is the developer of the app? Does anyone maintain it? Are they aware of the problem? Who do we contact for support if not Quickbooks?

The app will import fees from the transactions but not the sales data. Something broke on April 4th and reconnecting to Etsy does not help. It is still connected but not importing all of the data. Importing transactions manually is a nightmare. Why pay for QBO if I have to import everything myself?

A

atgrace90

@KlentB @Kevin_C

As of April 3, 2023, Etsy deprecated v2 of their APIs in favor of v3.

There's zero chance it's just a coincidence that all of our Etsy QBO integrations stopped working that night. Intuit/QBO officially develops/supports this sync. Can you please escalate these messages to a team to check into this?

Again, everyone using this integration is facing this issue...even if they haven't yet realized it yet. The finger-pointing may be true (yes, Etsy did deprecate v2 of the API), but they've been working on this for years, so Intuit has had plenty of time to work something out.

Please, get it together for the sake of your customers and get this integration running again.

J

JamesAndrewM

Welcome to the Community, and thank you for joining the thread to share information, @atgrace90. Know that this isn't the experience we want you to have.

I suggest contacting our QuickBooks Online Support Team. This way, we can create a case informing the product development team about this update you received for Etsy.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Moreover, you can always refer to our Help Articles for further assistance whenever you need it. There are a variety of QuickBooks-related topics and instructions here.

Feel free to reply to this post if you need further assistance. Have a great day ahead!

A

AlexAlex1

Ok, that is a non-answer. It only means you have not read any of my posts on this string and that is frustrating, to say the least.

I spent HOURS on chat with the QBO support team the other day (read my above posts). I was assured, over and over again "that we would get to the bottom of this". After about TWO hours, the higher tech team was consulted and guess what?? They assured me it was Etsy's problem. I was simultaneously online with Etsy higher tech team. Guess what? They assured me it was QBO's fault. After so many hours wasted on this issue, it is insulting for you to write suggestions that are empty and repetitive. Non-solutions.

There are a number of us experiencing this problem. The Sync with Etsy app is not working correctly. It began April 4th. Sales transactions are no longer being imported. Neither side is taking responsibility. Meanwhile, we, the users, are having our intelligence insulted and our time wasted with QBO forum replies like this: "Moreover, you can always refer to our Help Articles for further assistance whenever you need it. There are a variety of QuickBooks-related topics and instructions here." CLEARLY WE HAVE DONE THIS. CLEARLY THE SOLUTION IS NOT TO BE FOUND THERE.

R

Ryyguy

Mine as well. All transaction information is still importing except for SALES reciepts starting on April 4th. Bumping to hopefully get someone on the team who maintains this app to realize something is broken...

L

limti3dprinting

Another here. No sales imported since April 4. It appears a couple sales from April 17th did come through but nothing between the 4th and the 17th. I do have every fee in there though. My register shows extremely in the negative

K

kristinallen462

Same here. I started getting sales April 17th but the time between the 4th and 17th are still missing. Will they import those as well?

A

ashley827261

FYI to everyone here, it sounds like QB considers this issue resolved. They have posted this response on the Etsy app's review page:

"Dear Valued Customer Thank you for submitting feedback regarding the sales transactions issue for Etsy app. We acknowledge that the issue has been resolved now, your Etsy sales transactions should now work as expected. If the issue is still persists, please let us know. We apologize for any inconvenience this may cause. Thanks"

S

SBC16

I literally came here because I’ve been experiencing this since the beginning of the year. So no, this issue isn’t fixed. And like others, I’m not particularly pleased I’m paying $20/month for a product that doesn’t fully work.

4

4Gal

@SBC16

The free connector is not reliable. You should consider having a 3rd party paid connector or switching to another accounting app.

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