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w-s-johnson-outl
December 6, 2023
Question

Ever Since last update the spot for allowing customers to pay has been lost from my invoices I cannot choose credit cards and have lost two days work with support help

  • December 6, 2023
  • 1 reply
  • 0 views
The spot to select credit cards or ach payment's while invoicing a customer disappeared  after last update and support has been useless even escalated it to advanced and nothing

1 reply

R
ReymondO
December 6, 2023

Hello, w-s-johnson. Thank you for raising your concern on the QuickBooks Community page.

 

I understand the frustration of not being able to select credit cards or ACH payments while invoicing in QuickBooks. I want to assure you that we are currently investigating this issue, and our engineering team is working diligently to resolve it.

 

If your account is not yet listed as part of the affected users, I recommend reaching out to our customer support team again. They can add your details to the list and notify you via email once the issue is resolved.

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help (?).
  3. Click Contact Us, and give us a short description of your concern.
  4. Select Continue.
  5. Choose your preferred way to connect.
    • Chat with us
    • Have us call you


Additionally, I'd like to share this resource that can help you track and customize sales transactions in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please don't hesitate to reach out if you have any further questions about sending invoices in QuickBooks. I'm here to assist you. Stay safe!

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