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zkarstens
April 21, 2025
Question

Export Data Tool Error

  • April 21, 2025
  • 1 reply
  • 0 views

I am running into a data exception when trying to use the "Export Data" tool via the cogwheel settings.  We have used this in the past to run periodic full data backups, but have discovered that the General Ledger Data report in this export is not populating all data.  This is happening across many companies and any time period, so is not an isolated incident.  

 

What appears to be happening is that only "Bill" type transactions are running in the General Ledger report.  Other reports in the Export Data tool seem to be populating fine, but this means this tool is not a sufficient tool for gathering data backups.  Has anyone else noticed this issue? I have clean exports from July 2024 that worked and it looks like September 2024 is when this stopped working appropriately.  Is there a fix from Intuit planned for this? It is a major big for something that should be relied upon for making data backups easier.

    1 reply

    Candice C
    Candice C
    April 21, 2025

    Good evening, @zkarstens. 

     

    Welcome back to the Community! Let's work together to figure out why this is happening in your account. 

     

    Let's get some other details from you before digging further into this issue: 

     

    • Are you exporting more than one report or more than one thing from QBO at a time? 
    • Have you tried exporting the report or information more than once? 
    • Where are you exporting the information to? (Excel, etc.) 

     

    In the meantime, clear your browser's history for some troubleshooting to narrow down the cause. 

     

    Please reach back out with these details and we'll review them as soon as possible. We're always here to help. I'll be waiting for your response! 

    Z
    zkarstensAuthor
    April 22, 2025

    I am using the Export Data tool by going to the Cogwheel settings and choosing "Export Data" and then choosing "It's a backup". 

     

    Reports exported from the main reporting screen export fine.  It is just this tool (which is meant to be used for pulling down backup data across several reports).  The issue persists across several companies and if I use different date ranges as well.

    S
    SashaMC
    April 22, 2025

    Hey zkarstens,

     

    Thanks for sharing those details! I just want to confirm if you were able to clear your cache and cookies and still experiencing this issue? I am looking forward to your response!  See you in a few. 

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