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February 8, 2024
Question

financial reports wont display

  • February 8, 2024
  • 1 reply
  • 0 views

Why will QB online not display AR aging, P&L or Balance Sheet. The screen says there is a problem that is being worked on.

1 reply

February 8, 2024

I'm glad to have you here in the Community, MGFunston.

 

I'll share some troubleshooting steps to help you run reports seamlessly in QuickBooks Online.

 

Beforehand, can you tell us the exact error message you receive when attempting to generate the reports? It could help us identify the root cause of the issue and provide the most appropriate resolution.

 

In the meantime, utilize a private window to isolate issues related to a corrupted cache file. It usually causes unexpected behaviors when working with the program.

 

Please refer to these keyboard shortcuts depending on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, switch to your regular browser and clear its cache to avoid related discrepancies. Also, please note about the system's supported browser for the best and most secure experience.

 

On the other hand, you might want to review these resources for guidance on managing reports to meet your business needs:

 

 

Feel free to update us in the thread if you have additional questions about reports or other related concerns in QuickBooks Online. I'm always willing to help.