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k68welch
July 11, 2023
Question

First Citizen Bank not connecting

  • July 11, 2023
  • 8 replies
  • 0 views

Is anyone else having trouble with First Citizen bank connecting? I have been having trouble off and on for the last year or 2. Again starting yesterday no connection 

8 replies

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FateCandylaneT
July 11, 2023

I understand the urgency of having your account connected to your online banking, k68welch. Let me help you sort things out and bring these transactions to QuickBooks Online.

 

As QuickBooks aims to provide a seamless experience while working with your online banking, unusual behaviors like this can be ruled out. Beforehand, may I know what specific error you've encountered when working with your banking connection with First Citizen Bank? Are you having issues downloading your transactions? You can also share screenshots to help us identify this behavior and can further provide a permanent resolution to get this resolved. For now, you can manually update your bank connection to help refresh its online connectivity. To do this:

 

  1. Sign in to your QuickBooks Online account and go to Banking.
  2. Select Bank Transactions.
  3. Then, click Update.

 

If the same thing happens, you can check your bank's website and ensure everything is working on their end. Also, you can perform connecting your bank using their website's URL. Doing so will help you verify you're linking the correct financial institution. Here's how:

 

  1. Go to Banking and select Bank Transactions.
  2. Select Link account.
  3. In the Connect an account page's search field, enter your bank's URL. 
  4. Click Enter.
  5. Select your bank and follow the on-screen steps to integrate your account.

 

In case you're still unable to link your bank account, you can manually upload your bank transactions to your QBO account as a workaround. To do this, you'll need to download the entries from your bank's website in a CSV file format. Then, import these transactions once ready. Please refer to the steps below when uploading these entries:

 

  1. Open QuickBooks Online in a web browser and select Settings.
  2. Click Imports and select Import older transactions for the account you want to add transactions.
  3. Select Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
  4. Select the file and select Open to start the import.
  5. Review the column headers and data. Make sure the Date, Description, and Amount columns on the CSV match the columns and order in QuickBooks. The other column headers can be in any order.
  6. Select Continue to complete the import.

 

Once everything looks good, you can review and categorize your bank transactions to ensure they are assigned to the correct accounts.

 

We'd gladly help you further if you require additional assistance connecting your bank accounts. Feel free to leave a reply in the comments below. Keep safe!

K
k68welchAuthor
July 12, 2023

I am getting a 102 code. So I spoke with customer support and they had me shut down both my checking and savings account from First Citizen bank and now I have nothing in my Banking area because I can not relink my accounts to Banking. 

    R
    Ronda718
    July 12, 2023

    I'm getting the 102 error also for First Citizens Commercial Advantage in North Carolina.  I tried linking one of my accounts using the URL versus searching for the bank and it did not work either.  Nothing has changed that I am aware of at FCB I still login the same way.  This is very frustrating!!

      K
      k68welchAuthor
      July 14, 2023

      Day 5 no connection. Bank connection still are not able to Link.

        B
        BSK1995
        July 14, 2023

        I've been having the same problem since Monday. Does anyone have any updates from FCB's end? I can log in when attempting to create a connection, and even get the 2FA codes mobily, but I still get the 102 error. Also, like someone else did, I closed the account under banking and now it won't come back up. This whole thing is frustrating. 

          L
          LollyNino_C
          July 14, 2023

          Thank you for joining in on the thread, @BSK1995.

           

          I'm delighted to have you post your concern in our Community forum. Know that experiencing an error isn't what we want for you. 

           

          We've received reports about the same issue when connecting accounts from First Citizen's Bank, where users get error 102. Hence, this is currently under investigation by our engineers.

           

          In the meantime, I'd recommend contacting our Customer Support Team. They'll add you to the list of affected users, and you'll receive an email notification once we resolve the issue.

           

          You can reach our Customer Support by going to the Help icon at the top right of the account. Then, provide this investigation number for easy tracking: INV-88943.

           

          Here's how:

           

          1. Go to the Help menu and select Contact Us.
          2. Click Contact Us again at the bottom of the pop-up screen.
          3. Give a brief description of your issue, then click Continue.
          4. Log in to your account, then choose between Chat with us and Have us call you.

           

          Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

           

          For more information about bank error 102 and on how to resolve it, check out this article: Fix bank errors 102 and 105.

           

          Here's additional information on what you can do if you see error messages or don't see recently downloaded bank transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

           

          Please don't hesitate to click the Reply button below and add extra information bout your concern, as I want to ensure this is resolved. I'll be more than glad to share additional insights and assistance whenever you need it. Have a wonderful rest of the day, @BSK1995.

          K
          k68welchAuthor
          July 14, 2023

          Ok first of all I have Quickbooks online. When you click on Help at the top of Banking a window pops up that has Assistant and Search in it. There is not an area that says Contact Us. Nothing in help says contact us. Nothing at the bottom of the pop up screen. If I type Contact Us in the box that says type something a pop up comes up from QB Assistant that says I'm having some technical difficulties right now. But we probably have an article that can help you. NOT! Going on day 6 without being able to connect to my accounts. A little frustrating when you are trying to run a business.

          K
          k68welchAuthor
          July 17, 2023

          Day number 8 and still no connection to my bank. 

          O
          ohv
          July 18, 2023

          Citizens bank feed is not importing into QuickBooks DESKTOP

          I have tried all the "fixes"

          Has anyone had any luck.

          Thankyou

          K
          k68welchAuthor
          July 18, 2023

          This is now day number 9 of no connection to First Citizen Bank! I am starting to feel as though I may have to change banks to get a connection to Quickbooks Online. That is if I have decided to continue using Quickbooks Online?

          K
          k68welchAuthor
          July 19, 2023

          Day 10 and We are finally back up and running!

            O
            ohv
            July 25, 2023

            Good and Bad news

            I was able to upload a feed but it was only 1/4 worth of transactions. Most of them that carried forward were coded wrong. Has any anyone experienced this?  Thank you

            A
            AileneA
            July 25, 2023

            Hello, ohv. 

             

            I understand the trouble you're facing with the transaction import. And I know how frustrating it must be to have incorrect coding on most of your carried-forward transactions. I've checked with my tools to see if there is an ongoing issue with First Citizen Bank about missing transactions and wrong coding, and I found no similar problem. 

             

            Let's work together to resolve this issue. I want to ensure that your transactions are accurately coded and you have a smooth experience with QuickBooks. Could you please provide me with more details about the specific affected transactions? This will help me investigate the problem and find a solution for you. 

             

            In the meantime, I recommend reviewing the transactions that were imported incorrectly and making note of the correct coding for each one. This will help us rectify the situation more efficiently. Rest assured, we will look into this matter and work with you to ensure that the incorrect coding is corrected. We can explore options such as manually adjusting the transactions or re-importing them with the correct coding if necessary. For more information, you can check out this article about WebConnect: Manually upload transactions into QuickBooks Online.  

             

            Once issues have been resolved and to ensure the accuracy of your transactions, we can start categorizing your data. Here's how: 

             

            1. Go to the Banking menu, and click the Banking tab.
            2. Select the tile for the account you want to review.
            3. Click the For Review tab.
            4. Then start categorizing it. 

             

            By categorizing your online bank transactions in QuickBooks Online, you can ensure that your financial records are accurate and organized. It also helps generate meaningful reports and track your business expenses more effectively.

             

            Let me know if there's anything else I can help you with with QuickBooks. I'll be around until we fix the issue with Citizens Bank. Have a great day!

              J
              julijascerba
              July 16, 2024

              Guess what?! It is July 2024 and I am having an issue with First Citizens Commercial Advantage bank connection with QBO; it does not connect.   Sounds like an issue which happens each year.  Just spent 50 minutes on call with QBO assistant, and not fixed. I have not had a connection for a month now, since middle of June. What the heck?! I get these messages: "First Citizens Bank Commercial Advantage isn't available. 

              We can't connect to First Citizens Bank Commercial Advantage right now. Try again later.(102)"' Anyone else is having problems now, in 2024?

              R
              RhoiceW
              July 16, 2024

              Hi there, Julija. I understand the importance of connecting your bank account in QBO, and we are committed to providing you with a better experience in QuickBooks.

               

              We have received reports of similar cases related to connecting your First Citizens Bank Commercial Advantage in QBO (INV-108102). Since you've already contacted our support team, I assure you that you'll receive an email notification once the issue has been resolved.

               

              Furthermore, refer to this article to learn how to categorize bank transactions in QBO: Categorize online bank transactions in QBO.

               

              Comment on the post if you still have concerns about bank connection in QBO. I'm always here to help you in any way I can. 

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