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January 27, 2024
Question

For some reason when I try to invite someone to the Time Tracking, nobody is listed, even newly added contractors & employees

  • January 27, 2024
  • 1 reply
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1 reply

January 28, 2024

I'm here to ensure you can invite your workers, james. 

 

To use the time tracking feature, we have to first, enable which time tracking options you want:

 

  1. Go to Time.
  2. Choose if you want basic time tracking in QuickBooks Online, or if you want to try a QuickBooks Time account with more time tracking features. Either way, you can access timesheets from QuickBooks Online. 
  3. Select Get Started

 

Then, we can adjust your time-tracking preferences

 

However, if you've already completed this action, but still encountered the same results, I recommend using an incognito browser. Doing so will prevent the browser history from being saved. 

 

You can refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

 

Also, may I ask if you've encountered a specific error when inviting your workers to time tracking? I'll patiently wait for the details and your response on this. 

 

Moreover, you can access time-tracking reports. This lets you get a hold of your employee's activities. 

 

Let me know if you have follow-up concerns about managing your workers. I'll be here to lend a hand. Stay safe always!