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M
MNXINC
July 15, 2024
Question

Forced Invoice Change Loss of Features. How do we get old template back?

  • July 15, 2024
  • 1 reply
  • 0 views

When QB forced us to use the new invoice software it took away our ability to use the keyboard to toggle up and down line items. Certainly they wouldn't TAKE AWAY a feature from the old version that was so important? Not being able to use the up/down arrows on our keyboard has doubled the time it takes to do invoicing by forcing us to click each square with the mouse. Can we go back to the old version that had this feature? It's hard to believe QB would overlook such an important feature to use keyboard to navigate line items and call it an improvement. How can we get the "old" template back that allowed us to use our keyboard to navigate line items? Why did QB take away features? Our invoicing takes double if not triple the time it used to because of this madness. Does anyone at QB care? Please upvote this post if you are suffering the same issue. 

    1 reply

    JoesemM
    JoesemM
    July 15, 2024

    We understand that your current experience has not been ideal about using the new layout for your invoice, MNXINC. Let me guide you through the process so that your input can be considered in future updates.

     

    Your feedback is important to us, and we want to make sure that you have the best experience possible. We'd like to assure you that your feedback and suggestions are extremely valuable to us. To address the issue with toggling line items using the keyboard, we encourage you to send your feedback to our product development team. Here are the steps you can follow:

     

    1. Go to the Gear icon and select Feedback.
    2. Enter your comments or product suggestions.
    3. Click Next to submit feedback.

     

    Our Product Development team will receive your feedback directly to enhance your overall experience with the QBO. The dedicated platform enables developers to prioritize requested features and improvements based on customer input. You can track all suggestions submitted through this channel: QuickBooks Online Feature Requests.

     

    I'll be adding these articles that will guide you in personalizing your sales forms and using the new layout for your transaction:

     

     

    Please let me know if you need further assistance related to invoices or any sales transactions. I'm always here to help. 

    M
    MNXINCAuthor
    July 15, 2024

    Oh we did this MONTHS ago. You just copy and paste that generic reply and call it a day huh? Our businesses suffer and you copy/paste and forget about us. Its horrible.

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