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ericaroberts
April 12, 2023
Question

Form OQ 2023

  • April 12, 2023
  • 8 replies
  • 0 views

Hi,

Quickbooks is not generating Form OQ 2023 (Oregon Quarterly Tax Report) correctly. I have one employee showed in report twice, and one other employee was missing. Is this a technical problem?  

    8 replies

    R
    ReymondO
    April 12, 2023

    Good day, @ericaroberts.

     

    How QuickBooks generates a State Quarterly Tax report depends on the data you've entered into the program. 

     

    Let's verify first if you have an almost similar employee profile in the Employee Center. This can be the reason why it's showing the same employee on the report twice. 

     

    Simply go to the Employees menu, then select Employee Center. After that, review the Employees tab and check if you have an employee with almost the same name.

     

    Let's also make sure that the missing employee was part of your paychecks in the first quarter. This can be the reason why it's not showing on the report. To verify, we can run the Payroll Summary report and filter its date to the first quarter. Here's how:

     

    1. Go to Reports and select Employees & Payroll.
    2. Click Payroll Summary.
    3. Filter the Dates.

     

    I'd also recommend running a payroll update every time you do payroll for your employees to ensure that your tax table is updated to the latest release. 

     

    You can check out these links for future references in handling your state taxes: 

     

     

    Always know that the Community is open 24/7. Just mention me in your reply if you have any other questions about your payroll taxes. I'll be glad to help.

    E
    ericarobertsAuthor
    April 12, 2023

    I understand Quickbooks generates reports based on the data I enter. I've never had problems before until this year when they changed the format of Form OQ and Form 132 due to Paid Leave Oregon. The OQ - Quarterly Tax Report I created through file forms did not generate correctly (and multiple attempts were made with the same results). However, the "Tax Form Worksheets" I exported to Excel looks good, with no known errors. The fact that the reports are different implies that this is not a data entry problem, but a software malfunction.

     

    There are a least a few bugs in my OQ - Quarterly Tax Report:

    -The employee who should be listed in line 7 is missing.

    -The employees are correctly listed on lines 1-14, i.e. pages 1 and 2, but after page 2, the employee numbers begin to repeat, and pages 3-9 all incorrectly number employees on lines 7-14 (as well as associated boxes a-h).

    -The employee who is listed in line 14, is repeated on page 3 as the second line 7.

    -The page number for page 1 is shown at the bottom right as Page 1 of 2 (this should read Page 1 of 9), and the page number for page 2 is shown as Page 2 of 2. Pages 3-9 are all numbered as Page 2 of 2.

     

    There may be other problems that I have not noticed, but as it is, this report is unusable for correct record keeping for my company. I want QB software engineers/developers to be made aware of these issues so that the entire community can benefit from the correction.

      MichelleBh
      MichelleBh
      April 13, 2023

      We aim to provide you with a better experience as possible, @ericaroberts. 

       

      Your satisfaction is our top priority, and we regret that we fell short of your expectations. We will work tirelessly to resolve the Quarterly Tax Report issues as quickly as possible. 

       

      In this situation, I'd suggest contacting our Technical Team. Our support has the resources to investigate the few bugs you've identified in your Oregon quarterly tax report. If necessary, they can submit a ticket to our engineers for further investigation. In this manner, we are able to provide a permanent solution, and you can run the report without issue. 

       

      Proceed with the following steps:

       

      1. Press F1 on your keyboard to open the Help page.
      2. Click Contact Us.
      3. Enter your concern in the box and select Continue.
      4. Choose either Start messaging or Get a callback.
      5. Complete the required data and submit the request.

       

      Make sure to contact them within business hours to ensure a swift response.

       

      Moreover, checkout the following articles below on how to set report preferences, manage employee deductions, and other related matters:

       

       

      If you have any other questions regarding your employees and quarterly tax report, the Community is here to help. Just write them down below. We will get back to you as soon as we can, @ericaroberts. 

      R
      RebaStoller
      April 17, 2023

      After sitting with QB customer service for an hour, going through their steps, rebuilding my data, and then being assured an update was coming Friday (last week) that would fix this...I have updated payroll each day since. Thursday, Friday, and now today. No fix has come through.


      Yes I can hand enter. I have 88 employees. The data Quickbooks is providing is incorrect as it is still doubling employees at the end of one page and the beginning of another. To sort this is taking many hours of staff time.

       

      Is there an update coming as I was told? Reba

        R
        RRKING
        April 24, 2023

        I just spent about 12 hours (over the course of 2 days) on the phone with QB support because I'm having the same exact issue.  Exact issue.  QB told me, however, that there were no other known issues.  After 12 hours of trying to resolve, we did not get the problem fixed and I find this feed that contradicts everything that 3 different people at QB told me.  Very frustrating, to say the least.  

          S
          switt10
          April 25, 2023

          Today is 04/24/23. Friday, 04/21/23 I was on the phone for 3 hours with QuickBooks support in regards to the Oregon OQ / 132 not pulling the data correctly from our Payroll Summary information. He was having me override some of the fields but where it mattered to add the totals correctly the over ride feature was greyed out.

          QUICKBOOKS, PLEASE GET THIS SORTED OUT SO WE CAN MOVE ON. This is SO frustrating. I have multiple clients to run quarterly reports for and time is running out! I again did a complete update, payroll update, restart, and nothing new is coming in. This is the second blunder this year. The first in Janaury 2023 for the new Oregon Paid Leave update in January was not right. I was suppose to receive a call back at 11:00 AM this morning and no one called. We all would appreciate the Payroll Update coming through tomorrow!

            M
            Mich_S
            April 25, 2023

            I understand how precious your time is, @switt10.

             

            The increased call volume affects how quickly our payroll support responds. I am aware that going back and forth is never easy. I advise contacting them again so you can follow up on the callback. Additionally, this enables them to investigate and help you further. Here's how:

             

            1. Run QuickBooks.
            2. Click on Help, then choose QuickBooks Desktop Help/Contact Us.
            3. Click on Contact Us.
            4. Enter your concern, then hit Continue.
            5. Log in to your Intuit account and hit Continue and then Continue with my account.
              • If you don't already have an account, ensure to Create a new account.
            6. We'll email you a single use code. Type in your code and hit Continue.
              • If you have multiple accounts, select the one you want to use and then Continue.
            7. Choose to chat with us.

             

            Please note the support hours to make sure experts are available for assistance.

             

            I'm also adding this guide on handling payroll forms: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

             

            Keep in touch so we can assist you more with payroll or QuickBooks. We're here to back you up. Take care always!

            T
            TMichaud
            April 29, 2023

            I am have the EXACT SAME ISSUE with Form 132!!  Duplicated an employee, omitted an employee, totals do not match Form OQ.  If those reports are generated form our data, how are the totals different?  How is an employee listed twice with the exact same amounts and one is not listed? Why does the OQ totals match my report but the 132 list and totals not match the exact same report?  Why are so many people reporting the exact same problem, one I would guess you haven't heard before?  I have used QB Enterprise for 19 years, I know how to run tax forms!  When the issue was discovered, and prior to turning to the internet to look for similar problems, I ran both payroll and program updates multiple times two days in a row.  I verified my data integrity.  I backed up.  I rebuilt my data.  And finally out of desperation with only one day left to file, I turned to a search engine and found, word for word, the same problem. It is obvious that the users who have left comments are experienced and know what they are talking about!  Please listen and quickly fix this issue!  

              J
              JennyBurger
              July 11, 2023

              Was there any solution for this? I am still running into the same problem on my Q2 OQ Report...

                O
                oregongma
                July 11, 2023

                Same here! I didn't notice any issues in Q1, but now I have a missing employee and a duplicate employee on Form 132 for Q2. Is there a known fix? 

                  AlcaeusF
                  AlcaeusF
                  July 11, 2023

                  Hi there, Jenny and oregongma.

                   

                  Thanks for joining this conversation. I'm here to help ensure this is taken care of for you.

                   

                  If you already followed the steps shared by my colleagues above and the issue persists, I highly suggest contacting our Payroll Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

                   

                  Here's how to reach them:

                   

                  1. In QuickBooks Desktop (QBDT), go to the Help menu at the top.
                  2. Select QuickBooks Desktop Help/Contact Us.
                  3. Click Contact Us.
                  4. Give a brief description of your issue, then tick Continue.
                  5. Sign in to your Intuit account.
                  6. Click Continue, then Continue with my account.
                  7. We'll email you a single use code. Enter your code and select Continue.
                  8. Choose to chat with us or Have us call you.

                   

                  To check for our Support hours, please refer to this article: Contact Payroll Support.

                   

                  I'm also adding these articles for future references in handling your state taxes: 

                   

                   

                  Please post again if you have follow-up questions about this or anything else. I'm always here to assist. Take care.

                  M
                  mtbo
                  July 14, 2023

                  I have had the same issue with a duplicate employee and the whole worked hours not matching on half of my employee's QB reports. After two days on the phone with support, I finally got someone to look at our company file to see what was happening. They opened an investigation into this issue. INV-90255 is the investigation number that might help you when calling in. My problem is still not fixed but tier 3 support will be working with the product developers to hopefully have this resolved by Q3. 

                  T
                  TMichaud
                  July 20, 2023

                  I am sharing CAUTIOUSLY but optimistically.... As I have previously posted my shared experience with the 1Qtr OQ reports, I have been closely monitoring this issue and saw that as recently as yesterday it was still unresolved.  Today, after running two payroll updates, one indicating that a new update had been included on the Oregon Form OQ Tax Report, I ran my 2Qtr OQ/132 and everything appears to be correct. All employees are listed and only once, all amounts agree and match my anticipated liability payments.  I make no promises but if you haven't attempted it today, it might be worth running the payroll updates a couple of times and then try creating your 2Qtr OQ and 132.  (Curiously enough, I also tried re-running my 1Qtr OQ/132 reports to see if they now ran correctly and those same errors still existed!)

                  J
                  JJMB1975
                  July 28, 2023

                  I am getting the same issues. I didnt realize that the Q4 report from 2022 was also wrong. I am still working with the state to fix those issues. 

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