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Insight2014
May 31, 2024
Question

Future dated invoices don't export in Sales By Customer Detail report

  • May 31, 2024
  • 1 reply
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When I run the standard Sales By Customer Detail report and select Custom Dates for the Report Period and use only dates in the future, the report runs successfully and accurate data is displayed on the screen, but it will not export to Excel or PDF.  The export is just a blank file.  Oddly, when I combine both dates in the past AND the future, the report runs successfully and the export is successful as well, showing both the dates in the past and the future.  Am I missing something?

1 reply

Candice C
Candice C
May 31, 2024

Good afternoon, @Insight2014. 

 

Congrats on making your first post here in the Community! 

 

Let's try using a private browser or incognito window to help eliminate this problem. Here's how depending on which browser session you're using: 

 

  • Google Chrome: Ctrl + Shift + N 
  • Internet Explorer/Firefox: Ctrl + Shift + P 
  • Safari: Command + Shift + N

 

If this works, go back to your regular session and clear your browser's history. If not, I recommend trying another support browser. 

 

I hope this helps. Reach back out if you have any other questions or concerns. I'll be just around the corner if you need me again! 

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