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acw100
March 6, 2025
Question

General Ledger empty when using the Export feature

  • March 6, 2025
  • 1 reply
  • 0 views

Gear>Tools>Export Data>Change date range to last year>Export to Excel

 

The General Ledger report is empty (yes I clicked "Enable editing" after opening the excel file). 

 

The P&L and Balance sheet are exporting correctly. I've confirmed that there is data in this date range for this company. There is information on the General Ledger Report when I run it normally from the reports section in Quickbooks. I've tested this with 3 other company files and the same result.

 

This is a huge bug, please fix it immediately. I use the export feature to save a snapshot of the books each time I close the books and file a tax return. I've already done about 50 of these this tax season and now I have to go back and manually re-export the Gen Ledger for all of them. 

 

I rely on this feature to work, and I use it frequently in case numbers in a closed year have changed, in case the client is audited, or if the company closes. I only caught this because I needed to export a backup of a company that has closed and has 18 years of data. The export feature worked way too quickly for this much data and sure enough, it's because the General Ledger was empty.

 

As a tax professional, my business spends more on Intuit software than any other software combined! We deserve a product that functions.  

 

 

 

1 reply

E
Erika_K
March 6, 2025

Your efforts in sharing a detailed description of your concern are much appreciated, acw100. The time you've spent addressing this issue is commendable, and your thorough approach to exploring various solutions is recognized and valued.

 

I can see how this disruption is causing you unnecessary stress and additional workload during a critical time. As a dedicated tax professional, you rely on the program's robust functionality. The General Ledger export issue is a significant challenge, and I assure you that we take this matter seriously.

I recommend contacting our live technical support team directly. They are equipped with the necessary resources for a screen-sharing session to further examine the cause of why you're currently experiencing this matter. 

 

I'll show you how you can reach them:

 

  1. Go to the Help icon on the upper right corner.
  2. Select the Search tab and hit Contact Us.
  3. Click the Ask about something else tab.
  4. Key in your concern and hit Continue.
  5. Choose a way to connect with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

You can check out their support hours to determine their availability.

 

Additionally, I've included these articles you can read to learn about the different tips on how you can get the most out of your financial reports:

 

 

Your trust and satisfaction are of utmost importance to us, and we are committed to resolving this promptly. Thank you for your patience and understanding.

S
steve-b
May 4, 2025

I'm seeing exactly the same issue. Empty General Ledger export for "All dates" although there is data going back several years. Most other files are also erroneously empty. What was the resolution for this issue?

    J
    JaneDave_I
    May 4, 2025

    The detailed information that you've provided and performed regarding the error that you're encountering is well-appreciated, Steve. To better assist you with this issue, I highly recommend reaching out to our QuickBooks Live Support Team.

     

    Our Live Support Team has access to advanced tools, such as screen-sharing sessions, which will enable them to identify the root cause of your issue and provide tailored assistance. By contacting them, you can receive the guidance you need to resolve your concern efficiently.

     

    You can reach them by following the steps below:

     

    1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
    2. Select (?) Help in the upper right corner of your screen.
    3. Type a question or topic you need to help with, then select Contact a human.

     

    Additionally, you can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.

     

    Moreover, I'll share this article in case you want to create custom financial reports that'll fit your business needs: Common custom reports in QuickBooks Online.

     

    We're committed to helping you succeed in business, Steve. Feel free to return to this thread if you have further questions about exporting your General Ledger report. We're always here to assist you.

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