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ThePrintGuy1
September 17, 2021
Question

Getting an error: "Nothing to print. No statements were created. There are no outstanding invoices"

  • September 17, 2021
  • 2 replies
  • 0 views

I keep getting an error "Nothing to print. No Statements were created." I know there are invoices in this time frame and nothing is coming up. 

2 replies

J
JonpriL
September 17, 2021

Getting rid of the error message prompt you received while printing your invoice is my priority, @ThePrintGuy1.

 

In QuickBooks Desktop, you can download a tool and use its function to fix printing issues so you can print invoices successfully. Let me walk you through the steps on how you can accomplish this.

 

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Print & PDF Repair Tool.

 

Let the tool run for up to 30 min and restart your computer once done before running QuickBooks. But if the same error message still pops up, I'd recommend following the Step 4 and 5 instructions outlined in this article: How to Resolve Printing Issues in QuickBooks Desktop?

 

Need help performing any tasks related to your sales and income transactions, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can manage your customer's activity and even customize sales form templates, to name a few.

 

Don't hesitate to post again here if you have questions with printing invoices or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!

BigRedConsulting
BigRedConsulting
September 19, 2021

@ThePrintGuy1 

The message you're getting is a vexing and misleading message. With its long history, since the beginning of QuickBooks time, I'd think Intuit would have revised it. But no.

 

What it really means is, "Based on your statement settings there aren't any statements to print because all customers have (somehow) been excluded."

 

For example, you might have chosen a sub-set of customers and then also that they must have a customer balance that is greater than any of those customers have.

 

When creating statements, the options shown selected below are probably the most permissive. The settings highlighted in yellow are all restrictive. If you have any of them selected, consider - as a test - de-selecting them and see if statements are created:

 

Also,

- Make sure the Statement Date is current, to pick up all open transactions.

- If creating statements for a period, make sure the From and To date range is long enough to pick up activity.

J
jjewelty
December 28, 2022

I successfully moved my quickbooks to a new computer.  My only issue is trying to create and email my monthly statements.

It says there is nothing to print, no outstanding invoices...

 

It looks like it would print them out, but it won't email

KlentB
KlentB
December 28, 2022

Thanks for confirming that you're able to print the statements, jjewelty. 

 

Let perform some basic troubleshooting steps to ensure that the statements will be sent. Usually, this problem happens when the QuickBooks installer becomes corrupted during the transfer or migration. 

 

To get rid of the error, we can run the Install Diagnostic Tool from the QuickBooks Tool Hub. For the best experience, we recommend utilizing this tool on Windows 10, 64-bit.  When you're ready, here's how to install the software:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install, then agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

ToolHubSearch_QBDS_US_Ext_051320.jpg

 

 

After that follow these steps to use the diagnostic utility:

 

  1. Open the QB Tool Hub.
  2. Select Installation Issues.
  3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  4. When the tool finishes, restart your computer.

 

Once done, set up your email service in QuickBooks Desktop again and then try sending  a sample statement. For more solutions, I recommend reading this article: Fix errors related to damaged MSXML and C++.

 

I'm also adding this link that will guide you in designing the statements and invoices that you send to your customers: Use and customize form templates.

 

Feel welcome to visit the Community again with any concerns or questions you may have. Do you need help on other areas like expenses, sales, taxes, and payrolls? Just tag me below and I'll get back to you. 

 
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