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BrittB1
December 14, 2023
Question

Glitch/Error With PayPal Category

  • December 14, 2023
  • 1 reply
  • 0 views

Has anyone had issues with certain PayPal transactions not being confirmed. I get an “please select an account” error when the correct account is already selected. I disconnected and reconnected my PayPal and the issue just multiplied! Now I have over 300 transactions that I can NOT confirm because of some “select an account”

 

Can someone please help me! 

1 reply

JessT
JessT
December 15, 2023

Hi BrittB1,

 

We are currently investigating an issue with certain PayPal transactions not being confirmed, resulting in a 'please select an account' error. We have created a ticket, INV-96772, for our engineers to look into this matter further. That being said, I encourage you to contact our QBO Support team, so your account can be added to the ticket for tracking and update purposes.

 

To contact our QBO Support:

 

  1. Go to Help and choose the Search tab.
  2. Click Contact Us at the bottom.
  3. Type in the summary of the issue:  Getting "Please select an account" error when categorizing PayPal transactions. INV-96772.
  4. Click Continue and select Chat or Get a callback.

 

Support Hours:

 

  • Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  • Advanced, any time, any day

 

Thank you for your patience.

 

Please reach back out if you have other concerns about online banking. Take care and have a good one.

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