Skip to main content
September 30, 2024
Question

Has anyone been able to add an invoice when depositing a check using electronic deposit? The button on the screen didn’t do anything

  • September 30, 2024
  • 1 reply
  • 0 views
I took a screenshot but submitting a problem with the app isn’t easy to guess and Quickbooks should figure this out.

1 reply

September 30, 2024

It gives me great pleasure to help you out today, griesep. Allow me to provide you with details on how to include an invoice while electronically depositing a check.

 

First, we need to ensure the setup is turned on in your account settings.

 

1. Go to Settings ⚙, then select Account and settings.
2. Under Sales, in the Sales form content section, select Edit ✎.
3. Turn on Deposit and select Save, then Done.

 

If the issue persists, we can fix this in your mobile application for QuickBooks by performing the basic troubleshooting steps. To clear the app cache on an Android device, follow these steps:

 

  1. Select the menu at the top right and choose Settings
  2. Press Refresh Data and choose Yes to confirm.

 

For IOS devices:

 

  1. From your phone's settings, select Settings.
  2. Next, click on General and choose iPhone Storage.
  3. Select the QuickBooks Online app. To free up storage without deleting the app's documents and data, select Offload App.

 

Once refreshed, restart your device and reopen your QBO mobile app to double-check. If you get the same result, uninstall and reinstall the QuickBooks Online mobile app.

 

Additionally, here's a guide on managing check deposits: Use mobile check deposit with QuickBooks Checking.

 

Feel free to also visit this link to get answers to common mobile check deposit questions: Learn about mobile check deposit.
 

Keep this conversation accessible for future queries regarding deposits and invoices in the QBO app. We look forward to assisting you.