Has anyone had their company logo removed? Where did it go?

Hello there, Susan.

Were you trying to update your logo, but it is reverting to an old one that you don't use anymore? If so, we currently have an open investigation into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

However, if this isn't the case, I suggest accessing your QBO account in a private browser. This way, you can identify if it is a browser-related issue. If the private browsing session works, clear the browser's cache, so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

I'm also adding this article to learn how to modify settings and features in QuickBooks Online: Edit company settings in QuickBooks Online.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.