Has anyone's customers card declined for risk check

Hi, @stansroof1.
 

I'm here to ensure you get the right support available so this gets taken care of immediately.

Let me route you to our Merchant Support team. There's a live agent who can securely examine your account and investigate the reason for the risk check. Please ensure to review their support hours to know when agents are available. 

Here's how to contact them through QuickBooks Online:

1. Sign in to your QuickBooks Online Company.
2. Click Help at the top right.
3. Click or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Ask the community or Start a chat.

Once everything is all set, You can use these resources as a guide. They can help you understand how to handle online payments and balance your accounts in QuickBooks Online (QBO).

• Take and process payments in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have more questions about online payments or managing your Quickbooks, please don't hesitate to reply. I'm always around to help!