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October 30, 2022
Question

Having issues with creating a budget; system won't allow me to scroll through the budget as i edit. I have to tab through all the spots anyone else seen this?

  • October 30, 2022
  • 1 reply
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1 reply

AlcaeusF
October 30, 2022

Hello @bookkeeper93,

 

Thank you for posting here in the Community. I'm here to help you fix the issue with creating a budget in QuickBooks Online.

To provide an accurate resolution, I want to know what happens when you scroll through the budget. Any additional information will help us provide a much more precise solution to the unusual behavior.

 

Ideally, you should be able to navigate freely without tabbing through all the spots. For now, you can perform some browser troubleshooting to isolate and fix the issue.

 

The browser's stored cache data affects the performance of QuickBooks. It can cause unusual behavior like the one you're having when entering budgets.

 

I'd suggest you begin by accessing your account using a private browser. It doesn't store data in the cache when accessing our website.

 

Thus, it's a great way to isolate browser-related issues. If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + shortcut on your keyboard. For Safari, hit Command + Shift + N. Press CTRL + Shift + if you're using Google Chrome.

 

From there, go back and create a budget again. If it works, please clear your browser's cache to have a clean slate for the feature to function efficiently.

 

If private browsing doesn't work, I suggest you use another supported web engine. It will help determine the cause of the problem and ensure you get the most secure experience with the program.

 

Also, did you know instead of starting from scratch, you can create a copy of an existing budget? I've attached an article you can use to jumpstart your new budget by using last year's data in QuickBooks: Create budgets in QuickBooks Online.

 

Hit me up if you have more concerns about entering budgets. I'm always here to help. Take care always.

July 8, 2024

Previously - I was able to scroll.   As of today - I can't scroll in when looking at a budget.  There is no verticle scroll bar on the right side of the screen.  I can tab thru - but I can't move back up.  I tried just using the mouse wheel - that is doing nothing.  I have double checked my monitor settings and my zoom settings.  My monitor is set to QB recommendations and my zoom is at 100% - so nothing zoomed in or out.

 

I was able to see the vert bar ONCE when I double clicked on the tab bar area and minimized the window - but I can't get it to come back now. 

 

Any solutions would be quite helpful as this is a lengthy budget and tabbing just isn't going to work.