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britts2024
October 13, 2024
Question

Help with item rate change not initiated by me

  • October 13, 2024
  • 1 reply
  • 0 views

Help! I created an invoice and for some reason on my GL it is showing two different cost rates for the item even though I did not change the rate. It should show 20 items for $14, but my product quick report shows 5 items for $14, and 15 items for $20. I checked the item under products and services and it shows the item rate should be $14. How do I fix this, and how did this happen? I have never changed the rate for this item to $20!

 

 

1 reply

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RheaMaeH
October 13, 2024

I appreciate your diligence in managing your financial data accurately, britts2024. I’m here to help you pinpoint the discrepancies in item rates within your QuickBooks Online (QBO) account and ensure everything is set up correctly.

 

Discrepancies in item rates can arise from various factors, such as differing amounts entered on the invoice. Let’s review the audit log to verify that the items are listed at the correct rate. If we find any inconsistencies, we can make the necessary adjustments.

 

Additionally, price rules may also affect item rates. If you have set up price rules, they can automatically adjust the rates of your products and services based on specific criteria. Therefore, let’s confirm that no active rules are affecting your pricing.

 

When everything is all set, you'll want to check these articles for future reference. These can guide you on how to personalize your reports to show the data you need and handle your inventories flawlessly: 

 

 

Should you require further clarification regarding item rates in QBO, or if you encounter any challenges, please don't hesitate to tag me in your response. I'm always here to help.

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britts2024Author
October 13, 2024

The price rules are turned off, and I have never set any price rules. In the audit log you can seen where I set the starting value (several times) to $14. 

  

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