Hi everyone, has anyone experienced not receiving notifications once their scheduled sales receipt or recurring sales receipt has been processed?

Welcome to the Community, yourpooldoctor. It seems like you’re having a bit of a hiccup with notification issues related to your sales receipt. Let’s tackle this together.

A cache-related issue is likely causing the problem. If this is the case, let's perform some troubleshooting steps. First, use a private or incognito window to rule this out.

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and see if you receive notifications after processing your sales receipts. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other supported browsers.

If the problem persists, contact our support team for further assistance. 

In case you want to personalize your sales receipts, check out this article for more guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I’m just a message away, yourpooldoctor. If more questions arise, feel free to return to this thread. Wishing you an incredible day ahead!