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usershulem
June 30, 2022
Question

Hi I signed in to my quick book online account from a new phone and it comes up only one customer and the rest of my customers doesn't show up (only on new phone)

  • June 30, 2022
  • 1 reply
  • 0 views
So basically I got a new phone pixel 6 pro and when I sign in to quick books online I don't see old activate I can't see customers I can't see invoices I can't see estimates I can't see my bank account. 
But when I log in to my old phone I do see all of them

1 reply

G
Giovann_G
June 30, 2022

Thanks for reaching out to us, usershulem.

 

I need to ask for additional information to help you see your old data using your new phone. Any information can help me provide the best solution to fixing your problem.

 

Did you use the same user ID and password to sign in to the QuickBooks mobile app after installing it on your new phone? In the meantime, let's check your subscription status under the Profile icon first, as you may have created a new account.

 

Here's how:

 

  1. Go to the Play Store app.
  2. Select the Profile icon.
  3. Select Payments & subscriptions, then select Subscriptions.
  4. Select the QuickBooks Online app.
  5. On the Manage subscriptions window, you'll see a trial for a new account and renewal date for an old account.

 

If your account is in trial status, you can cancel it and sign in with the same credentials you used on your previous phone. You can refresh your app's data to sync in your old data if you see the renewal date.

 

Here's how:

 

  1. Go to Settings and select Apps.
  2. Choose QuickBooks Online and click on Storage.
  3. Select Clear Data.

 

You can also read this article to learn how to resolve some QuickBooks mobile app issues for your reference: Fix common errors in the QuickBooks Online mobile app for Android.

 

If you have multiple QuickBooks Online accounts, you'll know how to access them on the app by visiting this resource: Switch between company files on the QuickBooks Online mobile app.

 

I'll keep an eye on your response, don't hesitate to add any details below. I'll get back as soon as possible to help you.

    K
    Kimberlie1
    March 30, 2024

    I have tried

    • Deleting and reinstalling the mobile app (3)times...
    • Cleared the Cache (3)times....
    • Restarted my iPhone after each delete and again after installs and clearing the cache...
    • Checked administrative settings in the QuickBooks online accounts...
    • Checked the Access Permissions in the QuickBooks online accounts...
    • Hard closed any open apps...
    • Made sure my phone has the latest operating system installed.

    Regardless of everything I've done, I still only get one account, which is my Dashboard Accountant account.

     

    Clicking "Billing & Subscription" in the app gives me either a blank white screen or an error message that QuickBooks "...can't connect...", and to "...try later." Incidentally, I don't have a "Switch Accounts" option in the account settings to try. One place in the app I clicked said I had to be an "Admin" to access...I am the Admin!

     

    My husband's phone, on the other hand, has all the access I've lost, including the little head and shoulder icon on the top left corner, and he has the option to switch accounts in the account settings screen, by the way, he's not an Admin User. The day I lost access, I had just used the app that same morning and it worked as expected, and I made zero changes to my app settings, to my phone, or to QuickBooks online.

     

    I'm at a loss, I even called customer support 3 times, and none of the reps could figure it out.

     

     

     

     

     

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