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February 28, 2024
Question

Hi, thanks for helping. 😊 Why is it that only 3 of 42 customers show up in QuickBooks Mobile app for Android. On a pixel 7a?

  • February 28, 2024
  • 1 reply
  • 0 views
Is not a matter of recent clients or anything I can see. There is only 3 of 42 contacts for customers in the customers list of my mobile app. All contacts are available from online portal.

1 reply

February 28, 2024

Let's figure out why the complete list of your customers doesn't show up in your mobile app, joey.

 

To get started, ensure the app version is updated. This way, we can determine that it has the latest available information to solve common issues. To do that, we have to:

 

  1. Open Google Play on your Android device.
  2. Choose QuickBooks.
  3. Then, tap Update.

 

Then, let's refresh the app to remove the errors that could be causing the issue with your customer list. Here's how:

 

  1. Select Menu at the top left corner and choose Settings.
  2. Click Refresh Data.
  3.  To confirm, tap Yes.

 

If the issue persists, I recommend uninstalling and reinstalling the mobile app to fix the problem.

 

Additionally, I'll share this article to help you learn more about which features are supported on your Android Phone or other supported devices: Compare mobile app features.

 

I'm all ears if you still need further assistance managing your customers in your mobile app for Android. Just add your reply below, and I'll get back to help you.