Hi, When I'm snapping my bill the app does not show me the existing vendors and tells me to create a new one which is not possible because they already excist. anyone?

Welcome to the Community space, Info. I'm here to help you fix the issue you're facing. 

To begin with, please ensure that the vendor's name in QuickBooks Online (QBO) is the same as the one you're using to search in the app. Excess or missing characters can cause the vendor not to appear.

Once you've confirmed the name is the same, we can perform some basic troubleshooting steps to see if the issue is related to your app. Let's refresh the application to isolate the problem. This is similar to clearing the cache from your web browser. Ensure you have a stable internet connection, and your application is updated.

For iOS devices:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

For Android devices:

1. Go to your phone's settings,
2. Choose Apps (varies by device).
3. Select QuickBooks Online from the application list.
4. Go to the Storage section, then tap Clear Data.

After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.

Additionally, you can match the snap receipt or bill using your phone's web browser.

Furthermore, here's an article on managing your bill in the app: Pay and manage bills with the QuickBooks Online mobile app.

If you have any further questions about the snap feature of QBO, feel free to ask. I'm always here to help. Stay safe!