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Wolverine7464
October 18, 2022
Question

Hitting Enter - How to change what occurs

  • October 18, 2022
  • 1 reply
  • 0 views

Dear QBO Community-

 

I work with Journal Entries all the time. In previous QBO accounts when I hit enter, the cursor would go to the next line BELOW where I currently was. But in my current account hitting Enter goes to the right. 

 

How can I adjust?

 

Thanks.

1 reply

MariaSoledadG
MariaSoledadG
October 18, 2022

I can think of three scenarios of what happens with your cursor when you use the enter key, Wolverine7464.

 

Usually, the most effective way to enter a journal entry is to point with the use of your cursor (mouse) to where you should want to put the details. If you're trying to go to the next line number, you'll have to use your mouse so you can enter an entry. Please see the first screenshot below:

 

 

If you're referring to the Description column, you can use the enter key if you want to expand the field and enter more details about an entry. 

 

 

However, if this is the information found when clicking on the drop-down arrow, you'll always have to use the arrow up or down to select the correct information and not the enter button.

 

 

Furthermore, QuickBooks Online (QBO) offers a variety of reports that will tell you the different aspects of your business. To know more about how to filter them to show the specific information that you need most, I've added this article for your guide: Customize Reports In QuickBooks Online.

 

Reach out to us if you have any other questions or if you're referring to something else. Remember, we're here to make sure that everything is covered. Stay safe and have a nice day!

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KenY2
May 9, 2023

How about the curser not positioning after invoice entry, choosing "Save and New".....the curser should position to the vendor field on the new screen.  It does not.  This has happened twice in about 90 days for me.  I've showedd this to a chat helper, but got no fix, nor an offer to escalate the issue.

K
KSimp
May 12, 2023

We are having the same issue with the cursor not positioning in the vendor after Save and next.  It is slowing productivity in  invoice entry.  This has happened before once QBO entered Beta.  I messaged with them and it was fixed.  Now they suggest using batch feature, which is not a good solution when our invoices have multiple lines on each.  Batch wants to list a new invoice number for each line.  Lots of backtracking and extra time for completing one invoice.  I don't understand why Beta is messing with so many daily tasks causing more entry problems.

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