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kenelaandco
February 1, 2020
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How can customers enter their own shipping address when they get an invoice?

  • February 1, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by AlcaeusF

Welcome to the Community, @kenelaandco.

 

In QuickBooks Online (QBO), the ability to let the customers enter their shipping address after getting an invoice is currently unavailable. You need to add it to their profile manually as a workaround.

 

Here's how:

 

  1. In QBO, go to the Sales menu at the left pane to get to the Customers page. 
  2. Tick the customer's name to open their details, then click the Edit option at the top right. 
  3. Under the Shipping address section, enter the customer's shipping address.
  4. Hit Save. 

 

For more information, consider checking out this article: Enter the shipping address on all invoices.

 

I'll pass along your suggestion to our Product Developers. They're always looking for ideas to consider on how to improve QBO.

 

In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.

 

Reach out to me in the comment section below if you have any other issues or concerns. I'll be here to assist. Have an amazing rest of the day!

2 replies

AlcaeusF
AlcaeusFAnswer
February 1, 2020

Welcome to the Community, @kenelaandco.

 

In QuickBooks Online (QBO), the ability to let the customers enter their shipping address after getting an invoice is currently unavailable. You need to add it to their profile manually as a workaround.

 

Here's how:

 

  1. In QBO, go to the Sales menu at the left pane to get to the Customers page. 
  2. Tick the customer's name to open their details, then click the Edit option at the top right. 
  3. Under the Shipping address section, enter the customer's shipping address.
  4. Hit Save. 

 

For more information, consider checking out this article: Enter the shipping address on all invoices.

 

I'll pass along your suggestion to our Product Developers. They're always looking for ideas to consider on how to improve QBO.

 

In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features.

 

Reach out to me in the comment section below if you have any other issues or concerns. I'll be here to assist. Have an amazing rest of the day!

K
kenelaandcoAuthor
February 2, 2020

oohh... boo! That sucks. I will encourage my company to explore an ecommerce that allows this feature. Too much of a hassle for us right now. Please do consider this to move up the long list of backlog items for the Developers. Thanks.

    B
    BillHenderson
    June 21, 2024

     I would like to also add my request that this be added as a feature. One of my biggest issues is that long time customers move in between orders and either they don't send me their new address or I don't notice if they tell me that they have moved. This creates a very bad situation when I ship expensive product to an old address. If you could make it possible for customers to enter their own address information when I send them an a quote it would take this major issue off my plate.  Being able to simply send them a link where they can enter or verify their address would be a huge help and gain to my productivity.

    B
    BillHenderson
    June 21, 2024

     I noticed it has been more than four years since this topic was opened. It does not appear that this is something that you are going to add as a feature. That is really a shame as I am strongly going to need to consider moving to a different service

    J
    JanbonN
    June 21, 2024

    We see the significance of giving your customer the ability to input their shipping address when receiving an invoice, Bill. I'm here to help you send feedback for this request.

     

    Currently, there's still no option to allow a customer to enter their shipping information after receiving their invoice. I highly recommend submitting your feedback directly to our product engineers for them to analyze and include this feature for future updates.

     

    To send your request:

     

    1. Go to the Gear icon.
    2. Select Feedback.
    3. Enter your comments or product suggestions.
    4. Tap Next to submit.

     

    Additionally, you can refer to this article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Let us know if you have other concerns about the shipping address of your customer. We're always here to assist.

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